RED X ON VOLUME ICON

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Windows 7

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014 - Jun 2, 2014 at 09:09 AM
ac3mark - Jun 5, 2014 at 05:17 PM

hi there,
ive been having this problem where suddenly ive got a red X(cross) on my volume icon.
Before any1 says this, its not on mute.

I have tried everything I have read on the internet.

I have gone to device manager, tried the scan for hardware change ... tried the upgrade drivers and even uninstalled and reinstalled.

i even went to ''services'' and tried starting the audio there... nothing happens

Please help guys

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45 responses

Answer 21 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:07 AM

in the sounds driver... it says bluetooth stero.... i click the update driver... it says the driver is upto date..... but the small yellow triangle is still there

Answer 22 / 45

Blocked Profile
Jun 5, 2014 at 10:09 AM

You can guarantee installing thse base system device drives will get your sound working.

can you right click on them and go to properties > then the details tab and select hardware ids from the drop down and send me the screenshot.

Answer 23 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:16 AM

while i did click the properties and click details... i did not see hardware ids ''written'' but i have taken a snap shot of something only for bluetooth stereo and to see if im on the right track

Answer 24 / 45

Blocked Profile
Jun 5, 2014 at 10:22 AM

Dont right click the bluetooth. ignore it. i'm not bothered about.

IN DEVICE MANAGER

> Right click base system device
> Click properties
> Click the details tab
> Select hardware ids

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Answer 25 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:27 AM

sorry but i get sumthing else ...

i did what u said... right click on base system device.. properties... and driver tab

Blocked Profile
Jun 5, 2014 at 10:28 AM

yes! youre on the right page. where it says "properties" click device description and change it to hardware ids.

Answer 26 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:30 AM

lol got it

Answer 27 / 45

Blocked Profile
Jun 5, 2014 at 10:31 AM

can you show me the other base system device.

Answer 28 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:33 AM

here u go...and btw... what ever happens... thanks for ur help..appreciate it... hope all this works...

Answer 29 / 45

Blocked Profile
Jun 5, 2014 at 10:35 AM

Please have a read through this:

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/General-Windows-7-Upgrade-Guide-for-HP-Laptops/td-p/236034

See which applies to you and install.

those devices are ricoh devices.

Blocked Profile
Jun 5, 2014 at 10:35 AM

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-55937-1

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:38 AM

ill have a read... ive attached one screen shot.. of the coprocessor... can u help with that

Answer 30 / 45

Blocked Profile
Jun 5, 2014 at 10:39 AM

If you read the first link i sent, there is a download for the coprocessor.

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 10:55 AM

hi there...
so the base system drivers have been updated.... the coprocessor is remaining... now on the first link u sent... i read: Coprocessor is chipset driver mostly Nvidia chipset
then went to: Chipset Driver (32-bit and 64-bit)

Model with AMD Processor (Ethernet LAN is included)
Nvidia chipset,

i installed the file.... and it did not ask me to restart the laptop or anything....

Answer 31 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:00 AM

also from the website i saw a audio driver ... the realtek one... i dwld the file and this is what i got... its in the snap shot

Blocked Profile
Jun 5, 2014 at 11:04 AM

Give it a restart and continue installing other necessary ones.

Answer 32 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:15 AM

so i sent the snap shot of the error with the installation of realtek.... i tried the other 2 audio drivers... i keep getting a .... smwdm.sys missing error...

Answer 33 / 45

Blocked Profile
Jun 5, 2014 at 11:16 AM

Can you show me your device manager.

Answer 34 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:19 AM

ok...

Answer 35 / 45

Blocked Profile
Jun 5, 2014 at 11:26 AM

Get me the hardware id's of the coprocessor

Answer 36 / 45

Blocked Profile
Jun 5, 2014 at 11:27 AM

go back to this site:

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/General-Windows-7-Upgrade-Guide-for-HP-Laptops/td-p/236034

press CTRL + F and do a search for coprocessor and install the software it suggests

Answer 37 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:29 AM

here

Blocked Profile
Jun 5, 2014 at 11:31 AM

This is an NVIDIA device.

Answer 38 / 45

Blocked Profile
Jun 5, 2014 at 11:33 AM

Did you reboot?

what if you right click it and try and get software automatically?

Answer 39 / 45

Blocked Profile
Jun 5, 2014 at 11:34 AM

Try this too:

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

Answer 40 / 45

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:35 AM

so i was quickly able to take snap shots of what comes after i click the install button...

showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:36 AM

and after the blue line is full..... nothing

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