RED X ON VOLUME ICON Closed

Question

hi there,
ive been having this problem where suddenly ive got a red X(cross) on my volume icon.
Before any1 says this, its not on mute.

I have tried everything I have read on the internet.

I have gone to device manager, tried the scan for hardware change ... tried the upgrade drivers and even uninstalled and reinstalled.

i even went to ''services'' and tried starting the audio there... nothing happens

Please help guys

kieferschild · Answer

Hello,

this means there is no audio device installed.

Can you go to start > device manager and look under audio and sound.

is there anything under it?

does it have a yellow triangle next to it?

showstopper66 · Answer

hi,
i went to sound and the only thing written there is ''unknown device''

this is really messed up,.,... there is NO triangle ... nothing

kieferschild · Answer

unknown device could be your audio device.

what is the make/model of your computer? 
 
Sometimes when my internet is down I forget the rest of my computer works.
PS - I'm from GMT time zone.

showstopper66 · Answer

i have a HP dvPavillion6000 series..  windows 7... till yesterday it was work perfectly....

its not unknown triangle/...... it says unknown device..... and thats its... nothing else is there

kieferschild · Answer

click https://support.hp.com/gb-en/drivers/

then click downloads and then detect my product.

once it's found it, download and install your chipset drivers and audio drivers.

showstopper66 · Answer

i have done so

and nothing...

when i goto device manager... i click actions.... legacy hardware... and i choose the one required...  conexant ... i press next and then i get a blue page(looks old school) error and then laptop restarts

i dwld the driver from the website and nothing happens

kieferschild · Answer

Why're you clicking legacy hardware?

I didn't mention anything like that.

on the unknown device, right click it and go to properties and then go to > details and select hardware ids from the drop down.

tell me what the first line says.

showstopper66 · Answer

ok,
things got so badly messed up that i decided to reboot.

but made no difference... still have that cross on the volume icon.

i hope u see the picture//// i must say i have right clicked and tried to update// and nothing has happened

kieferschild · Answer

You've got a lot of drivers missing. 

What did you do prior to this? You must have done something.

showstopper66 · Answer

absolutely nothing

kieferschild · Answer

When did it last work?

showstopper66 · Answer

till yesterday afternoon

kieferschild · Answer

Can you go to start and type system restore. Restore your computer to a time before then.

showstopper66 · Answer

yesterday ii did do that.... nothing happened.

I have done a clean install also.... a fresh one 3 hours ago....

i still get the cross on the volume  icon

kieferschild · Answer

Wait. You're situation has changed. You've gone from no audio, to system restore to a completely fresh installation. How can you expect us to help you if you're moving the goal posts all the time? You're making more problems. 

When you reinstall windows it doesn't automatically install the drivers for the hardware (sometimes it does). In your case not. You need to go to the hp website and put in your model number. Download and install all drivers.

showstopper66 · Answer

ok,
 after trying  a multitude of things.... YESTERDAY i did a restore .... and nothing worked.... all this time the x on volume icon was there...

so TODAY  i tried a fresh install.... and the red cross is still on the volume icon...\

YESTERDAY..... I went on the hp website and tried to get the drivers...i downloaded the driver . NOTHING WORKED.... and that is y TODAY i did a fresh install...

showstopper66 · Answer

hi guys,

so today the only thing i tried is to download a audio driver... i downloaded a realtek driver...

went to device manager..... clicked add hardware...  in the list... i chose sounds video and game control and found realtek there.... i clicked next.... and when it says installing .... within a few seconds... i get this page that an error has occurred and windows is shutting down...

any ideas

kieferschild · Answer

showstopper66,

you have done a fresh install of Windows and you're missing device drivers.

you need to, as mentioned above, go to the HP support website and download all relevant drivers first. you should not have any triangles in device manager.

showstopper66 · Answer

hello there,

i have tried downloading all the drivers ... nothing happens... i just cannot understand whats happening....

kieferschild · Answer

If you've installed all the drivers you'll have no triangles in device manager.

show me a screenshot of device manager please.

showstopper66 · Answer

in the sounds driver... it says bluetooth stero.... i click the update driver... it says the driver is upto date..... but the small yellow triangle is still there

kieferschild · Answer

You can guarantee installing thse base system device drives will get your sound working.

can you right click on them and go to properties > then the details tab and select hardware ids from the drop down and send me the screenshot.

showstopper66 · Answer

while i did click the properties and click details... i did not see hardware ids ''written''    but i have taken a snap shot of something only for bluetooth stereo  and to see if im on the right track

kieferschild · Answer

Dont right click the bluetooth. ignore it. i'm not bothered about.

IN DEVICE MANAGER

> Right click base system device
> Click properties
> Click the details tab
> Select hardware ids

showstopper66 · Answer

sorry but i get sumthing else ...

i did what u said... right click on base system device..  properties... and driver tab

showstopper66 · Answer

lol   got it

kieferschild · Answer

can you show me the other base system device.

showstopper66 · Answer

here u go...and btw... what ever happens... thanks for ur help..appreciate it... hope  all this works...

kieferschild · Answer

Please have a read through this:

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/General-Windows-7-Upgrade-Guide-for-HP-Laptops/td-p/236034

See which applies to you and install.

those devices are ricoh devices.

kieferschild · Answer

If you read the first link i sent, there is a download for the coprocessor.

showstopper66 · Answer

also from the website i saw a audio driver ... the realtek one... i dwld the file and this is what i got... its in the snap shot

showstopper66 · Answer

so i sent the snap shot of the error with the installation of realtek....  i tried the other 2 audio drivers... i keep getting a .... smwdm.sys missing error...

kieferschild · Answer

Can you show me your device manager.

showstopper66 · Answer

ok...

kieferschild · Answer

Get me the hardware id's of the coprocessor

kieferschild · Answer

go back to this site: 

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/General-Windows-7-Upgrade-Guide-for-HP-Laptops/td-p/236034

press CTRL + F and do a search for coprocessor and install the software it suggests

showstopper66 · Answer

here

kieferschild · Answer

Did you reboot?

what if you right click it and try and get software automatically?

kieferschild · Answer

Try this too: 

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

showstopper66 · Answer

so i was quickly able to take snap shots of what comes after i click the install button...

kieferschild · Answer

Have you installed this one?

ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

showstopper66 · Answer

yes i did... and i got that smwdm.sys is missing

showstopper66 · Answer

any idea whats happening here or what i shud do

showstopper66 · Answer

would you know of any software that i can download that can detect missing drivers and install them

ac3mark · Answer

Ok, at this point, the best thing for you to do, is go to the HP site, click on support, and the site will scrub your pc for problems.  Have you tried the HP fixit page here:
https://support.hp.com/us-en/drivers/

If not , it might be a good start, or end.

Have you had any recent bad weather, brown outs, or lightning strikes?   
 
"If you can't soar with the eagles, then don't fly with the flock!" - Oliver Sykes; Bring Me The Horizon

RED X ON VOLUME ICON

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