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Dell not booting up

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persephoniekali Posts 2 Registration date Thursday June 12, 2014 Status Member Last seen June 13, 2014 - Jun 12, 2014 at 11:10 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 13, 2014 at 03:54 PM
My dell 15r special edition stopped working. When I tried to restart it, it just "booted" to a black screen with a blinking underscore. There is nothing connected or cds/dvds in the drive. I tried to remove the battery and power, but still no change. When I press ctr+alt+del it will go to a config utility option if I press Cntr+I but the only options is changing to non RAID or exit. If I don't press anything, the dell logo will appear, but nothing happens after that. Pressing the function keys at any point during that does nothing.

Any suggestions/
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Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jun 13, 2014 at 03:46 PM
Can you try F12 (multiple times after you start the laptop). You can run the internal diagnostic programs that Dell provides from that screen.
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Answer 2 / 2
persephoniekali Posts 2 Registration date Thursday June 12, 2014 Status Member Last seen June 13, 2014
Jun 13, 2014 at 03:47 PM
Nope pressing F12 does nothing, if I press it enough times it will beep loudly (as will most of the keys if I repeatedly press them)
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jun 13, 2014 at 03:54 PM
It looks like you need a computer tech to diagnose the problem. Nothing beats "hands on" access to the hardware. Perhaps a local repair shop?
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