Cant get my acer laptop to start up

koala420 Posts 1 Registration date Sunday July 13, 2014 Status Member Last seen July 13, 2014 - Jul 13, 2014 at 10:50 AM
 Blocked Profile - Jul 16, 2014 at 10:31 AM
hi I cant get my acer laptop to start up, it was having problems updating installations and now its saying starting automatic repair when I turn it on but the screen stays black then after, please help

2 replies

johnebadbak74 Posts 95 Registration date Monday May 19, 2014 Status Member Last seen January 14, 2015 14
Jul 13, 2014 at 10:09 PM
1. Boot up as normal, and wait until you see the cursor on the black screen
2. When you're booted, press Ctrl+Alt+Del
3. In the Processes tab of the Task Manager, find explorer.exe
4. If you find one, right-click it and select End Process
5. Select File ? Run
6. Enter explorer and press Enter - the desktop should show up
7. After it has finished loading, reboot
8. This time, your desktop will show up without the black screen
Blocked Profile
Jul 13, 2014 at 07:04 PM
ok, we can help, but we need to know the make model, O/S, and stuff like that.

Please let us know some more facts about your situation.

Have fun!
thank you, its an Acer Aspire V5-122P 4GB 500GB 11.6 inch Windows 8 Touchscreen Laptop, while installing updates it restarted for automatic repairs and now seems to be stuck in a loop, it doesn;t seem to get passed that stage. it started 2 days ago, also tried to download windows 8.1 cause I couldn't get access to alot of the apps like facebook and youtube but that didn't work either
Blocked Profile
Jul 15, 2014 at 02:28 PM
WOW. Well the windows update to 8.1 iwas going to be my fix, as 8 shipped with alot of problems. But, if you cannot even get 8.1 to run. I am not certain where to go next.
yeah its a tough one, thanks anyway
Blocked Profile
Jul 16, 2014 at 10:31 AM
Well, since you already have an 8 license, you could do a whole new install. Runs a chkdsk from a dos prompt running from a usb boot. See if it is your HD. Start there. If you need help booting into USB stick, let us know.