Toshiba laptop does not recognize login and powers down

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louineadams Posts 2 Registration date Monday September 15, 2014 Status Member Last seen September 16, 2014 - Sep 15, 2014 at 09:40 AM
louineadams Posts 2 Registration date Monday September 15, 2014 Status Member Last seen September 16, 2014 - Sep 16, 2014 at 09:26 AM
My Toshiba laptop seems to boot up normally but when user login comes on and you press it, it delivers error message saying user profile not recognized and logs off. It does not give you an option to switch user.

2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Sep 15, 2014 at 07:50 PM
Perhaps your hard disk is failing and has dropped a sector to two. I suggest you take it to a local repair shop for diagnosis.

Good luck
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louineadams Posts 2 Registration date Monday September 15, 2014 Status Member Last seen September 16, 2014
Sep 16, 2014 at 09:26 AM
Thank you. I tried to follow several suggestions from the forum yesterday but none of them worked. I still kept getting the message that it didn't recognize my log in. What it did allow me to do was get back to the boot up screen and open in safe mode. When I did that, I did a system restore to an earlier date and that seemed to do the trick for now. I'm going to make sure I copy everything on my hard drive today and start looking for another computer. Evidently the hard drive on this one is beginning to fail.
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