My western digital 1tb external hardisk is not showing up
Closed
Tburn
-
29 Nov 2014 à 06:30
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017 - 4 Dec 2014 à 10:42
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017 - 4 Dec 2014 à 10:42
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2 responses
xpcman
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19528
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Wednesday 8 October 2008
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30 Nov 2014 à 15:12
30 Nov 2014 à 15:12
sounds like the drive has failed. It's possible to open the case and install another WD drive. Since the USB interface electronics seem to be working.
Good luck
Good luck
KY_WD
Posts
2053
Registration date
Thursday 23 October 2014
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Member
Last seen
28 February 2017
122
4 Dec 2014 à 10:42
4 Dec 2014 à 10:42
Hi Tburn,
Since you've said that you're able to remove the device I'm assuming that it's visible in BIOS. Could you, please, check whether it's seen there?
I would like to inform you that if you open the case and your external HDD is hardware encrypted, it will make all of your data inaccessible besides of the voiding of the warranty.
Have you tried to connect the external WD drive with another cable to your PC or have connected it to another PC?
One thing more, could you please, check whether you can see the drive in Disk management? It could be the drive letter that's needed.
I'm waiting for a little bit more of information. Thank you in advance.
KY_WD
Since you've said that you're able to remove the device I'm assuming that it's visible in BIOS. Could you, please, check whether it's seen there?
I would like to inform you that if you open the case and your external HDD is hardware encrypted, it will make all of your data inaccessible besides of the voiding of the warranty.
Have you tried to connect the external WD drive with another cable to your PC or have connected it to another PC?
One thing more, could you please, check whether you can see the drive in Disk management? It could be the drive letter that's needed.
I'm waiting for a little bit more of information. Thank you in advance.
KY_WD
