Help I've been hacked on FB

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Tuesday December 16, 2014
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I've been hacked, and no not a single place I try to go on fb help actually can do anything. it seems that i am constantly asked to reset my password, when I do so, I get an email saying someone is trying to access my fb. DUH!
I'm constantly being asked to submit a photo government id for added security identification...right!!!
I can't find my page under other serches, my friends cant find my page, it's deactivated I think
I know this is from a bad post I clicked on on friday.
help, what do I do to get my fb account back??? I can't do squat under fb I've been trying all day long!

3 replies


Ok, you MUST contact faceboook. They are not going to clear YOUR problems in a day, as let us say that this has happened to 50 people today. Let us say it takes a Facebook employee 12 hours on the average to fix any one hack. That is 60 hours of work to complete before they even start on your 12 hour fix!

Hang tight and be patient. If this login is so important you will do what ever it takes to get it back, right. Be patient!

"If you would have told me 20 years ago that everyone was going to be a photographer in 20 years, I wouldn't have believed you!"
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Tuesday December 16, 2014
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I did nothing to make this happen, I was just browsing my newsfeed when it shut me out on Saturday and again last night (Monday night). It made me reset my password a dozen times. It said to add security to give my cell phone # and it would text me a security code to log in, stopping anyone from gaining access to my account.Which worked about twice. Now on top of that, it is asking me to send a form of government phot ID!!!! to further prove who I am.

I cannot log in at all, everything I do goes to the page to scan and send a form of government ID. People are not seeing my page at all. I cannot get onto fb to file a complaint , I cannot log in, I cannot do anything at all. I've read help pages till I'm blue in the face, all day long, I cannot click on any type of help link that will help me, they all eventually lead to logging into fb, which I cannot do.

the malware page and how to remove it and the 3 suggestions to scan, I can't do that either, they automatically lead me to fb log in. I have Norton and did a full scan this morning, nothing showed up. Can someone post links of how I can contact fb??? I can't do anything at all. I'm dying here!!!!Help please!! And again, I've read and tried everything in the fb help section. I need a way to contact them. I cannot find any way to contact them at all that doesn't require me to log in first.
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I use google chrome, I think I updated it today. Now some Groovorio search is coming up in an open window. I have also tried to log into fb on internet explorer and on my iphone. The same thing is happening on all 3, fb is requestin a scan of a form of government ID to prove it is me. I have never come across any type of security questions from fb at all either.
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Mark, exactly HOW do I contact fb to report this?? Links please, nothing I do works, it all goes to a log in page and then change my password page and then requests a form of governement ID page.
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I just tried to log in again. I have gone to uninstall and I have uninstalled 3 things that have updated since last Friday. 2 Adobe plug ins and 1 Windows update. I restarted my computer and tried to log in. Again, fb asks me to change my password because someone is trying to access my account. I did that. Then the next screen says:
<bold>Secure your account
You started securing your account on Tuesday, Dec. 16, 2014 at 1:58 a.m. to finish securing your account, please verify your identity and change your password. Your account will remain hidden until you complee this process.
(I just changed my password before this popped up!!!!!)
I get notification that someone is trying to access my fb account each time this happens. It's like I'M the illegal one trying to access my account so fb is notifiying me each time I change my password.
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after inputing the security code texted to my phone, I get 4 texts immediately that say the exact same thing:
Someone has tried to log in to fb as you. Please log into fb and we'll walk you through the steps to confirm your identity.

Only I cant do this. on my laptop. I get the page requesting further identification, a form of govt. ID.

This is driving me nuts!!!
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Try this
First go to this page:,

Click on the below link. You can find all the information
https://www.facebook.com/hacked

http://www.facebook.com/help/security

https://www.facebook.com/help/149190625213449
https://www.facebook.com/help/1058033620955509
If your Account Has Been Hacked And You Have Access To your Login Email
* Go here: https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery
If your Account Has Been Hacked And Your Login Email Has Been Changed
* Go here: https://www.facebook.com/help/
If Your Account Has Been Hacked and You Don't Have Access To Your Login Email
* Go here: https://www.facebook.com/help/
Click on security then on Hacked accounts
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None of these worked. I have read all of this info over a dozen times before looking for answers. I cannot log in at all. I have changed my password 100 times. I don't care what link I click on you share above, they all end up on the page requesting a scan of a form of government photo ID. I can't get away from it, I need a way to contact facebook and know that I'm contacting fb and not the hacker pretending to be fb. I can't do that through this fb at all, I can't get onto fb. I can't do anything, all links lead to the same thing. I think I've clicked on a malware last week. I've scanned my compter with my NORTON and I'm scanning it with the free AVG right now. Nothing is showing up. Fb is the only thing that I'm aware of that has been affected.
I do appreciate all of you help but it's not working in the least.
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11,026 >
Posts
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If your account is no longer online (your friends can't see it) then it may just have been disabled.
If you tried to access your account from a location other than the one you created the account, sometimes fb will think that someone else than you tried to access the account.
A virus will not affect only fb, there is no such virus.
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OK, No, I haven't tried to access my account from any other computer than normal when this happened. The way it sends me automatic emails saying someone is trying to access your account each time I changed my password (as fb was making me do constantly) it seemed like I was the 'hacker' trying to access my account. So that makes me wonder if some type of malware has changed my IP address somehow? Does that make sense?? I'm not a computer whiz in the least. And the messages I get when changing my password and verifying my account say that fb has 'hidden' my account until my identity can be verified with a gov.t form of photo ID. I know I cannot be found, not even comments or posts I've made and I have several business pages, they are up, but none of my posts are on them. I'ts like I've disappeared.

I have gone to my work desktop and under some type of 'private viewing' through google on it, it says it doesn't leave cookies I think. Anyway, I went to fb on there and eventually found a way to get to my security question for the FIRST TIME!! yeeeehaaaw! So before that, I made up a new email address. So now I've reset my original fb account with a new email address and a new password and now fb is telling me I have to wait 24 hours to access my account. idk if this is trye fb policy or not so here I sit, once again, now waiting to input my new password and email to my old 'hidden' account to see if I can finally get it back.

My fingers are crossed. Now, how do I find the malware on my laptop? I've run Norton full scan and AVG full scan, nothing has been found. I'm not a whiz at this either, not in the least. I've never been hacked in like 8-10 yrs. I've had internet. This is a first so I guess I've been lucky
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If you wish to know if you have a virus and to prescribe a remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
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SO..."I am asking for help, but I am not certain if the help you are giving me is viable?"

What a kick in the nuts after a kick in the nuts!
I also feel that the hacker is responding to issues when I try to make contact with the old log in info. This is the reply address from the last one requesting that I reset my log in for the 1,000th time.(***@***)
I don't feel that this is an official fb address. I could be wrong.
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11,026 > melcleaton
Correct!
ahhhh and it didn't show up when I hit send, hmmmmmmmm
(***@***)
it is:
notification*<REMOVED>
(***@***)
Oops that first * is supposed to be a +