Help I've been hacked on FB

If your account is no longer online (your friends can't see it) then it may just have been disabled.
If you tried to access your account from a location other than the one you created the account, sometimes fb will think that someone else than you tried to access the account.
A virus will not affect only fb, there is no such virus.

OK, No, I haven't tried to access my account from any other computer than normal when this happened. The way it sends me automatic emails saying someone is trying to access your account each time I changed my password (as fb was making me do constantly) it seemed like I was the 'hacker' trying to access my account. So that makes me wonder if some type of malware has changed my IP address somehow? Does that make sense?? I'm not a computer whiz in the least. And the messages I get when changing my password and verifying my account say that fb has 'hidden' my account until my identity can be verified with a gov.t form of photo ID. I know I cannot be found, not even comments or posts I've made and I have several business pages, they are up, but none of my posts are on them. I'ts like I've disappeared.

I have gone to my work desktop and under some type of 'private viewing' through google on it, it says it doesn't leave cookies I think. Anyway, I went to fb on there and eventually found a way to get to my security question for the FIRST TIME!! yeeeehaaaw! So before that, I made up a new email address. So now I've reset my original fb account with a new email address and a new password and now fb is telling me I have to wait 24 hours to access my account. idk if this is trye fb policy or not so here I sit, once again, now waiting to input my new password and email to my old 'hidden' account to see if I can finally get it back.

My fingers are crossed. Now, how do I find the malware on my laptop? I've run Norton full scan and AVG full scan, nothing has been found. I'm not a whiz at this either, not in the least. I've never been hacked in like 8-10 yrs. I've had internet. This is a first so I guess I've been lucky

Why would I ask you to do something which is unsafe or risky?

Ambucias
Moderator

P.S. You are at witts end! I'm getting to that point.

I'm back. I'[m sorry I don't trust complete strangers asking me to download something to my computer that may be in French.??? Maybe you should be more concerned if I actually did it without question. OK, i've created a new fb page and reported the hack to fb several times, I've heard nothing back at all, in the least. I still have absolutely no access to any of my business pages and considering I'm in the children's business, it was a huge disappointment to not be able to contact potential customers on my own business pages. I am also now on a brand new computer, I have 2 that I had ordered for Christmas, one for work and one for home. Again, I'm positive my computer is not sick and doesn't not have a virus. I have attempted to get onto my original fb page on this computer right off the bat and absolutely nothing, all the same issues as on my old laptop. It's actually fb that has been hacked, not my laptop. I'm constatnly asked to submit a photo id. I've been reading blogs all over the place when I can get online during the busy holidays. I see i'm not the only one but no one has a solution that I have found. i have even found someone from 'facebook' saying they really do ask for photo id, then I've seen posters say they have sent the id and months later are still locked out of their accounts. my account is "hidden" and my original page doesn't show anywhere, neither do any of my pics or posts on my business or friends pages. How about you send me your email, I'll send you my login info and you see what you can come up with? I'll give you all my passwords and everything.??