Uninstalled, now cannot find the passport anywhere

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mtkitkat Posts 1 Registration date Tuesday January 6, 2015 Status Member Last seen January 6, 2015 - Jan 6, 2015 at 01:07 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jan 8, 2015 at 02:28 AM
Hello,

I followed the instructions that said to uninstall the WD passport, but now can't find it on any computer (Windows XP, 7, or Mac). It does not recognize, and I updated the drivers... Any help would be appreciated.

Thank you,

mtkitkat

4 responses

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,828
Jan 6, 2015 at 03:37 PM
I think it has failed and needs to be replaced.
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jan 7, 2015 at 02:44 AM
Hi mtkitkat,

Does the LED turn on when you connect the drive? Do you hear it spinning? I would recommend you to try the device with another USB cable. If the drive is still unrecognized on any PC, you should contact the reseller and get a replacement.

http://products.wdc.com/support/kb.ashx?id=n4mK7k - Check this page for some driver downloads

Hope this helps
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The LED light does turn on, and it appears to be spinning, just is unrecognizable. I tried a new cord, and it didn't make a difference. If I get a replacement though, will I not lose all of the data on the drive? Or is there a way to get that removed?

Thank you!
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jan 8, 2015 at 02:28 AM
Unfortunately, if you replace the drive, you will lose all the data. Could you double check if the drive is seen in Device Manager (under USB devices) and in Disk Management. It may appear as a drive with different file format, like RAW for example. If the drive is in Device Manager, uninstall it, restart the PC and plug the device back in.
If none of this helps, try using a Linux Live CD to access the device. There is a small chance that you may gain enough access to copy your data.
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