Uninstalled, now cannot find the passport anywhere Closed

Question

Hello, 

I followed the instructions that said to uninstall the WD passport, but now can't find it on any computer (Windows XP, 7, or Mac). It does not recognize, and I updated the drivers... Any help would be appreciated. 

Thank you, 

mtkitkat

xpcman · Answer

I think it has failed and needs to be replaced.

R2D2_WD · Answer

Hi mtkitkat,

Does the LED turn on when you connect the drive? Do you hear it spinning? I would recommend you to try the device with another USB cable. If the drive is still unrecognized on any PC, you should contact the reseller and get a replacement.

http://products.wdc.com/support/kb.ashx?id=n4mK7k - Check this page for some driver downloads

Hope this helps

mtkitkat · Answer

The LED light does turn on, and it appears to be spinning, just is unrecognizable. I tried a new cord, and it didn't make a difference. If I get a replacement though, will I not lose all of the data on the drive? Or is there a way to get that removed? 

Thank you!

R2D2_WD · Answer

Unfortunately, if you replace the drive, you will lose all the data. Could you double check if the drive is seen in Device Manager (under USB devices) and in Disk Management. It may appear as a drive with different file format, like RAW for example. If the drive is in Device Manager, uninstall it, restart the PC and plug the device back in. 
If none of this helps, try using a Linux Live CD to access the device. There is a small chance that you may gain enough access to copy your data.

Uninstalled, now cannot find the passport anywhere

4 responses

Similar discussions

Subscribe To Our Newsletter!