WD Passport 0820 USB Device not Opening

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Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016 - May 11, 2016 at 03:48 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - May 13, 2016 at 09:52 AM
Hello,
I am having an issue with my external Passport Drive. It Appears in the Device Manager list correctly: https://i.imgur.com/prnhm55.png
The Universal Serial Buss Controllers dont show any Yellow Triangles: https://i.imgur.com/qHxnRv8.png

But My file explorer stops opening when i plug my Passport in and stays like this: https://i.imgur.com/G3QafgK.png

Also this shows up when i try to do anything with my passport: https://i.imgur.com/1ueF5Jb.png

I really do not want to format it since i have many things I need in it.

If anyone can help I would really appreciate it. Thank you a lot

2 responses

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
May 11, 2016 at 04:25 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:31 PM
It shows this on the universal serial bus controllers: https://i.imgur.com/suzI1o5.png
Do you happen to know which one is the passport because I can't really tell?
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175 > Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:34 PM
I would think it would be a mass storage device, but I am not sure.

If you wish, a Western Digital Certified contributor will be online tomorrow morning.
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Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:37 PM
I do not want to uninstall anything and break something so I guess I will wait for him then . Thank you a lot for your help
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175 > Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:39 PM
It will probably be R2D2 WD
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Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:54 PM
Okay, so I did what you said and I don't think it fixed anything. Gives me the same error
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