WD Passport 0820 USB Device not Opening

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Usb device

Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016 - May 11, 2016 at 03:48 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - May 13, 2016 at 09:52 AM

Hello,
I am having an issue with my external Passport Drive. It Appears in the Device Manager list correctly: https://i.imgur.com/prnhm55.png
The Universal Serial Buss Controllers dont show any Yellow Triangles: https://i.imgur.com/qHxnRv8.png

But My file explorer stops opening when i plug my Passport in and stays like this: https://i.imgur.com/G3QafgK.png

Also this shows up when i try to do anything with my passport: https://i.imgur.com/1ueF5Jb.png

I really do not want to format it since i have many things I need in it.

If anyone can help I would really appreciate it. Thank you a lot

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2 responses

Answer 1 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 11, 2016 at 04:25 PM

After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again

Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:31 PM

It shows this on the universal serial bus controllers: https://i.imgur.com/suzI1o5.png
Do you happen to know which one is the passport because I can't really tell?

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163 > Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:34 PM

I would think it would be a mass storage device, but I am not sure.

If you wish, a Western Digital Certified contributor will be online tomorrow morning.

Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:37 PM

I do not want to uninstall anything and break something so I guess I will wait for him then . Thank you a lot for your help

It will probably be R2D2 WD

Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 04:54 PM

Okay, so I did what you said and I don't think it fixed anything. Gives me the same error

Answer 2 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 11, 2016 at 05:02 PM

R2D2 WD and two others actually work for Western Digital, I will refer your issue to them and they should get back to you within 18 hours, time for them to get out of bed in Europe.

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 11, 2016 at 05:05 PM

P.S. It could also be KY_WD

Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 11, 2016 at 05:22 PM

Okay thank you a lot !

KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 122
May 12, 2016 at 03:01 AM

Hello Kabi_ and Ambucias,

Sorry for the delay. :)
Kabi_, I would like to give you some ideas before bringing the WD external drive to a data recovery company, may I? :) Firstly, please check the connection cable, I mean the USB cable because it may have gotten unsoldered somehow. If you have another USB cable, please try with it to see what happens.
Secondly, if you have the option, please try to connect the WD My Passport to another computer or laptop to see if it gets recognized there.
In the third place, my advice would be to go to our official web site and to download the tool WD Data Lifeguard Diagnostics to check the health status of your drive.
The link for download you can find here: http://products.wdc.com/support/kb.ashx?id=KgoKq8
Please make the extended test and attach a printscreen with the results.

Thank you.

p.s. When you have any questions regarding WD products, you can always contact via a message in the forum or a private message me or my colleagues R2D2_WD and Boogieman_WD

Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 12, 2016 at 04:09 AM

Will try that in around 3 hours when I return home and get back to you. Thank you a lot !

KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 122 > Kabi_ Posts 8 Registration date Wednesday May 11, 2016 Status Member Last seen May 13, 2016
May 13, 2016 at 03:34 AM

You are more then welcome! :)
Keep me posted.

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