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I remember password and ID but cannot access alternate email

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LameesT - 15 Jan 2015 à 15:05
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 16 Jan 2015 à 06:04
Hello, I can no longer access my alternate email account for verification. I do remember my passwords and my ID. for some reason I am asked to check my alternate email account for verification. The alternate email account is from 2011 and no longer valid. I need to access my account to update the verification info
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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
15 Jan 2015 à 17:18
Hi

I suggest you Contact Costumer Care with this form.

https://io.help.yahoo.com/contact/index?page=oops

Good luck
LameesT
16 Jan 2015 à 01:19
Thank you. I've been at that stage on my way to trying to solve my problem. Unfortunately this link is not available in my country.
I think the only solution for me is to create a new email address with a different provider. The customer service here is really non existent.
I don't see the logic behind blocking my email if I have both the ID and the password
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > LameesT
16 Jan 2015 à 06:04
If you have access to Yahoo in your country, the link I gave you should work.

See this how to for another way to access the link:

https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account

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