Can't complete restore to original on Dell laptop

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Jerryd1941 Posts 1 Registration date Monday 19 January 2015 Status Member Last seen 19 January 2015 - 19 Jan 2015 à 22:23
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 - 20 Jan 2015 à 13:23
I am trying to restore a Dell Inspiron, running Windows 7, to factory settings. Following on line instructions, after I get to the screen showing REPAIR MY COMPUTER and press enter, the next screen has a graph showing files being loaded and then the computer reboots back to Windows. Help

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xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
20 Jan 2015 à 13:23
This sounds like a hardware problem. Perhaps you need to replace the hard disk. You can order a new disk from Dell that contains the recovery partition.

Good luck