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My hp laptop sound doesn't work at all as well as headphones

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Anonx - Feb 6, 2015 at 08:55 PM
BrianGreen
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 - Feb 7, 2015 at 01:07 PM
Hello,
my hp laptop sound doesn't work at all i have tried everything from clicking the esc bar and sometimes people tell me to watch youtube videos but forget that my sound doesn't work when they are talking.
by the way i can hear skype notifications but i cant hear music or voices i can only hear people that im calling on skype please help.

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BrianGreen
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Feb 7, 2015 at 01:07 PM
Hi Anonx,

It could be a sound driver issue. Try this:

This is for Windows 7 - other Windows operating systems are very similar, but may have different wordings.

Click the Start button.
Right click Computer and choose Manage.
In the left pane choose device manager.
Expand the "Sound, video and game controlers"listing (double click it)
Right click and choose "uninstall" for every device in that group. Accept the warnings.
In the "Actions" menu (on the menu bar at the top of the window) choose "scan for hardware changes". It will reinstall the drivers for what you have deleted. It might ask if you want to - say yes.
Sometimes a restart is needed to finish.

Hopefully you have sound again.

Let me know how it goes.

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