Sorry but that does not solve the problem for me. As I said, Even when I am in windows safe mode it still ask for a password. I cannot go to start an - run.. because I can not get into windows until I enter a password. Even if I clecik control alt delete to bring up the administrator .. the administrator is also looking for a password. it does not accept the default password. which is to just click enter and leave password blank. I notice I am using xp sp3... Also as noted I can't get into safe mode command prompt either. the option is there in the menu but when I select it.. the next windows requires me to select XP windows ..which then takes me to windows safe mode...ughhhh..