I am locked out of my computer by a security software [Closed]

Report
-
Posts
1010
Registration date
Saturday January 17, 2015
Status
Moderator
Last seen
June 16, 2020
-
Hello,
i bought my laptop from office depot and there was a security software already on my computer and it has locked me completely out of my computer it asks me for a password but the worker for office depot set a password and now I cant access my computer. my laptop is a Toshiba and I am wondering if I can do a factory reset if that will help.


1 reply

Posts
1010
Registration date
Saturday January 17, 2015
Status
Moderator
Last seen
June 16, 2020
250
Hi Bluebell,

Unfortunately, we cannot help with this as we dont know and cant confirm that you are the owner of the machine. Its not that we dont trust you, but we have to err on the side of saftey in issues of this type.

I reccommend that you go back to where you bought it from and ask them to either remove the password, or supply you with another machine (or Hard Drive) to resolve this issue for you.