3 TB Toshiba external hard drive missing files backed up from m

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Hello,
I noticed today that my old backup files, some back to 2011, are missing. The oldest backup that I am showing is from 3/2014. I do not believe that I formatted the drive. I checked and I still have 2.5 TB of storage available. I am a photographer and all of my photos are gone from 2011 up to 3/2014. I really need to get these back and Toshiba will not help me. Can anyone help with this? I am freaking out.....

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Perhaps you can find them using this free tool:

https://ccm.net/download/download-1437-recuva

Good luck
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I'll try it, thank you.
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another ? for you, do I download it to my computer or to the external hard drive?
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to the pc