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WD My Passport 1 TB Hard Disk (Black) USB 3.0 plus USB 2.0

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991306 Posts 4 Registration date Monday March 9, 2015 Status Member Last seen March 11, 2015 - Mar 9, 2015 at 02:50 AM
991306 Posts 4 Registration date Monday March 9, 2015 Status Member Last seen March 11, 2015 - Mar 9, 2015 at 07:10 AM
Hello Sir, Madam,

I don't know what is the problem with my hard disk. I don't have a Virus on it.
However my external hard disk completely slow. I can even copy my data which I stored it & I can't even paste any other data. I have a lot of important stuff in my hard disk.
One of my IT friend suggest me to try with properties & Tools & Check now & click on both check ( automatically fix files system errors, scan for and attempt recovery of bad sectors ) There is no use.
could you please give me any suggestion from your side.
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Answer 1 / 2
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Mar 9, 2015 at 03:19 AM
Hi there,

I recommend you to use Data Lifeguard Diagnostic. This is the WD utility tool and you can download it directly from the link below. It is recommended to do both scans. I advise you to check the drive with another USB cable and on another PC. Make sure that you have installed the latest driver updates.

http://products.wdc.com/support/kb.ashx?id=1xRkFT - Data Lifeguard Diagnostic for Windows

Hope this helps
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Answer 2 / 2
991306 Posts 4 Registration date Monday March 9, 2015 Status Member Last seen March 11, 2015
Mar 9, 2015 at 07:10 AM
Sir/Madam,
I am sorry for bother you again!
There is no use with WD software I install & run through with Administration access. Its still slow ....
I need your help really. If you want me to send screen shots. Please let me know.
Once again thanks a lot for help.
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