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My Passport 1TB external USB hard drive not being recognized

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Sebz - Mar 10, 2015 at 07:08 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   - Mar 13, 2015 at 11:49 AM
So I have that and I've plugged it into a computer that has worked on it before. I've uninstalled and reinstalled the drivers and everything but it is not being recognized in my computer what so ever and it has it's light on and is spinning and everything I don't know what to do. Anyhelp will work, thank you!


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Answer 1 / 2
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   37
Mar 10, 2015 at 10:38 AM
Hey there Sebz. I'm sorry to hear you're having such issues with your drive. First, I'd recommend that you try it with a different computer and a different USB cable (not longer than 12") to see if the same thing happens. I'd suggest that you see if it's recognized in Disk Management and if "yes", what does it say about the partition and the drive? You could try to assign it a new letter to see if it's recognized this way. Here's how to do that: https://support-en.wd.com/
Just click on the corresponding OS and follow the instructions.

Hope that helps.
Boogieman_WD

WD Representative
1
Sebz
Mar 11, 2015 at 12:54 PM
HeyBoogleman.

The link helped me get to the device management and all and my computer see's the disk, but it wasn't initialized. I tried to initialize it but every time I tired it, it said "I/O Device Error". Any help with that?
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Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   37 > Sebz
Mar 13, 2015 at 11:49 AM
Do you have any data you need recover from that drive? Because if "yes", then I'd recommend that you try accessing it via Linux Live USB/CD to see if it's recognized or a data recovery program from this thread: https://www.tomshardware.com/ although chances are slim if the drive is shown as not initialized. Your best option for data recovery is a professional solution such as a data recovery company. Here's a link with our data recovery partner: https://support-en.wd.com/app/datarecovery

If you don't need any data recovered I'd suggest that you try testing the drive with DLG (Data Lifeguard Diagnostic) to see if the drive has any hardware issues: https://support.wdc.com/downloads.aspx?DL and contact our customer support to ask for assistance: https://support.wdc.com/contact.aspx?lang=
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Answer 2 / 2
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
Mar 10, 2015 at 07:53 AM
Hello,
It is laptop or desktop?
Regards
0

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