Everything just stopped working

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Boom400 Posts 5 Registration date Saturday March 14, 2015 Status Member Last seen March 15, 2015 - Mar 14, 2015 at 03:13 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 15, 2015 at 05:58 PM
Ok so I'm not computer savvy in the least,all I know is one day my dell was working fine..a little slow but fine,and then it started preventing me from going on-line and I have no clue why. She's a bit old but she still does her job fine when she works. Also my wifi router seems to not work anymore either and the damn thing is only about a year old. The bars show on the devices but we can't do anything or connect to anything through it. This is really frustrating and any help will be greatly appreciated. Please let me know if anyone can help me out there!

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Mar 14, 2015 at 04:27 PM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
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Boom400 Posts 5 Registration date Saturday March 14, 2015 Status Member Last seen March 15, 2015
Mar 14, 2015 at 07:42 PM
Thank you so very much for your response,I'm a desperate need of help with this,however with no acces to the Internet via my cpu how am I supposed to download these things?
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165 > Boom400 Posts 5 Registration date Saturday March 14, 2015 Status Member Last seen March 15, 2015
Mar 15, 2015 at 04:16 AM
Will it boot in safe mode with networking?
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Boom400 Posts 5 Registration date Saturday March 14, 2015 Status Member Last seen March 15, 2015 > Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Mar 15, 2015 at 11:40 AM
I'm sorry but I have no clue what that is could you please tell me how to get to that. I'm probably going to have my son start talking to you because when it comes to this stuff I'm a dunce.
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Boom400 Posts 5 Registration date Saturday March 14, 2015 Status Member Last seen March 15, 2015 > Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Mar 15, 2015 at 12:13 PM
Ok so we got it to boot up in safe mode with networking however when I enter the address you provided it's the same result as when the computer is normally on it says "problem loading page" "server not found"
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165 > Boom400 Posts 5 Registration date Saturday March 14, 2015 Status Member Last seen March 15, 2015
Mar 15, 2015 at 04:08 PM
Which browser are you using?
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