WD Elements Portable USB Drive

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Hello,

My WD Elements 1Tb drive is not being recognised as a drive in my Windows Explorer.
I can locate the drive in the Device Manager, and I followed instructions to Uninstall the device and re-scan, but with no success.
Can anyone assist me in 'finding' my drive? I have gigabytes of important information and documents with no access to them.

Thanks,
JJ

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Hello JJ,
Did your drive recognized in Disk management and BIOS?
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Did you drop the enclosure?

Did you overvolt it with the wrong AC adapter?

If you are using Windows, can you see the enclosure with Microsoft's UVCView utility?

http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
---===>Device Information<===---
English product name: "My Passport 0740"
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only these info you got from the link i provide?
Result from link provided by you;

---===>Device Information<===---
English product name: "My Passport 0740"

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 2

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

>Device Descriptor<

bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0740
bcdDevice: 0x1003
iManufacturer: 0x01
English (United States) "Western Digital"
iProduct: 0x02
English (United States) "My Passport 0740"
iSerialNumber: 0x05
English (United States) "575837314537314457553837"
bNumConfigurations: 0x01

>Configuration Descriptor<

bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x04
English (United States) "USB Mass Storage"
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0xFA = 500 mA

>Interface Descriptor<

bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x06
English (United States) "MSC Bulk-Only Transport"

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
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Hello JJ,
Update the firmware of your Hard disk .
Also run [Data Lifeguard Diagnostic Tools for windows