WD Elements Portable USB Drive

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JJ - May 13, 2015 at 10:50 PM
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- May 14, 2015 at 03:31 AM
Hello,

My WD Elements 1Tb drive is not being recognised as a drive in my Windows Explorer.
I can locate the drive in the Device Manager, and I followed instructions to Uninstall the device and re-scan, but with no success.
Can anyone assist me in 'finding' my drive? I have gigabytes of important information and documents with no access to them.

Thanks,
JJ

1 reply

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May 14, 2015 at 12:34 AM
Hello JJ,
Did your drive recognized in Disk management and BIOS?
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Hi,
The device is only 'visible' in Device Manager, not Windows Explorer.
I am not sure how to run bios.
JJ
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898 > JJ
May 14, 2015 at 01:35 AM
Hello JJ ,
I ask for Disk management.
Go start-->computer--> right click-->manage--> disk management.
For BIOS,
Tap Del key after starting of computer or it may varied according to manufacturer like F2 or F12...
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JJ > Computertech
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May 14, 2015 at 02:29 AM
Hi,
The drive is not visible in Disk Management or Bios.
I have switched USB ports and computers - the same as above.
Not good news :(
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May 14, 2015 at 02:35 AM
Yes JJ,
Not detecting means try to adjust the sata and power cable connecting the hard disk to motherboard..
May be faulty cable cause undetection..
Hope all fine.
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The computers both work fine, but the portable drive is not reading or visible. Other thumb drives are visible on my computer. I don't believe it is a motherboard issue.
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