WD Elements Portable USB Drive

Hi,
The device is only 'visible' in Device Manager, not Windows Explorer.
I am not sure how to run bios.
JJ

Yes JJ,
Not detecting means try to adjust the sata and power cable connecting the hard disk to motherboard..
May be faulty cable cause undetection..
Hope all fine.

The computers both work fine, but the portable drive is not reading or visible. Other thumb drives are visible on my computer. I don't believe it is a motherboard issue.

I didnt tell you it is motherboard issue.. I told that check the cables connecting the hard disk!
Did you hear any spinning sound inside the HDD

The HDD spins and the light flashes.

It is a good sign that the drive is spinning and the light is on. Try uninstalling the old drivers from Device Manager and let the drive install them automatically after a reboot. If that does not help, I would try to download any latest firmware updates from the WD web page. I leave you a link below. Check the drive with another USB cable.

https://support.wdc.com/downloads.aspx?DL - WD downloads section

Hope this helps

I have tried all your suggestions except using a difference lead. This is the only USB 3.0 I own.

Did you drop the enclosure?

Did you overvolt it with the wrong AC adapter?

If you are using Windows, can you see the enclosure with Microsoft's UVCView utility?

http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

---===>Device Information<===---
English product name: "My Passport 0740"

only these info you got from the link i provide?

Result from link provided by you;

---===>Device Information<===---
English product name: "My Passport 0740"

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 2

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

>Device Descriptor<

bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x0740
bcdDevice: 0x1003
iManufacturer: 0x01
English (United States) "Western Digital"
iProduct: 0x02
English (United States) "My Passport 0740"
iSerialNumber: 0x05
English (United States) "575837314537314457553837"
bNumConfigurations: 0x01

>Configuration Descriptor<

bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x04
English (United States) "USB Mass Storage"
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0xFA = 500 mA

>Interface Descriptor<

bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x06
English (United States) "MSC Bulk-Only Transport"

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

>Endpoint Descriptor<

bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

Hello JJ,
Update the firmware of your Hard disk .
Also run [Data Lifeguard Diagnostic Tools for windows