WD Elements Portable USB Drive

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JJ - May 13, 2015 at 10:50 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - May 14, 2015 at 03:31 AM

Hello,

My WD Elements 1Tb drive is not being recognised as a drive in my Windows Explorer.
I can locate the drive in the Device Manager, and I followed instructions to Uninstall the device and re-scan, but with no success.
Can anyone assist me in 'finding' my drive? I have gigabytes of important information and documents with no access to them.

Thanks,
JJ

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1 response

Answer 1 / 1

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 14, 2015 at 12:34 AM

Hello JJ,
Did your drive recognized in Disk management and BIOS?

JJ
May 14, 2015 at 01:28 AM

Hi,
The device is only 'visible' in Device Manager, not Windows Explorer.
I am not sure how to run bios.
JJ

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892 > JJ
May 14, 2015 at 01:35 AM

Hello JJ ,
I ask for Disk management.
Go start-->computer--> right click-->manage--> disk management.
For BIOS,
Tap Del key after starting of computer or it may varied according to manufacturer like F2 or F12...

JJ > Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016
May 14, 2015 at 02:29 AM

Hi,
The drive is not visible in Disk Management or Bios.
I have switched USB ports and computers - the same as above.
Not good news :(

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 892
May 14, 2015 at 02:35 AM

Yes JJ,
Not detecting means try to adjust the sata and power cable connecting the hard disk to motherboard..
May be faulty cable cause undetection..
Hope all fine.

JJ
May 14, 2015 at 02:40 AM

The computers both work fine, but the portable drive is not reading or visible. Other thumb drives are visible on my computer. I don't believe it is a motherboard issue.

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