DELL E6320 hangs on dell logo during boot up [Solved/Closed]

posh - Jun 15, 2015 at 03:43 AM - Latest reply:  posh
- Jun 17, 2015 at 01:37 AM
Hello,
i have a dell E6320 which hangs on the dell logo when booting up, tried flashing off static charge, changing ram/HDD but still could resolve it. cant get into bios setting, safe mode nor the diagnostic boot; it just hangs.

help


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Computertech 3742 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen - Jun 15, 2015 at 04:10 AM
1
Thank you
Hello posh,
Did you hear any beeps?
I thought that you not able to view nothing on the screen.
Try to connect any external monitor on your laptop and see that whether any display on that

Thank you, Computertech 1

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the laptop does not beep and nothing shows on the external monitor. would it display anything when it hangs during POST?
Computertech 3742 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen > posh - Jun 15, 2015 at 05:42 AM
Hello posh,
I thought may be it is display issue!
ok lets do one thing first, Backup the data in your Hard disk to the safest place you can!
First,
You did not hear beeps ok are you sure you hear the fan rotating sound inside the casing of your laptop?
data is safe. I have opened it; the fan does not spin the instant I switch the laptop on but after a minute or so
Computertech 3742 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen > posh - Jun 15, 2015 at 05:54 AM
Though your motherboard is of faulty one.. which causes lag in everything and does not get the power for it from the adapter, Did you see the CMOS battery in your laptop try to reseat it is still problem persists then you must need a help of a technician. if not then it is time to buy a new one
i did try that; resetting the CMOS but the problems still persists
Computertech 3742 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen - Jun 16, 2015 at 12:43 AM
0
Thank you
Hello posh,
Thought that your motherboard is faulty one as a final check remove the RAM from the slot and then switch on the laptop and see whether it beeps if not you get into conclusion that your MOBO is faulty..

It is better to reply us whether the problem is resolved or not!
Computertech 3742 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen - Jun 17, 2015 at 12:43 AM
your MOBO is faulty. contact a technician