Internet not actually connecting

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Hello,
So my laptop which has worked fine for almost half a year just won't let me access the internet although it shows I have a connection firefox, internet Explorer or chrome don't connect and come up with an error message. This all started happening after I ran 2 virus scans and a defrag program. What is going on?


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Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,136
Try this 1

1)Right click on "Internet Explorer" icon --->click on "Properties" ---> Click on

"Connections" tab--> Click on LAN settings button. In that window uncheck all

the options, if you notice any option selected--->Click on OK---> Click on OK.

If the problem still exists, go to step 2.

2) Make sure that IP address and DNS server was set to obtain the address

automatically .

Click on Start --> In search bar type ncpa.cpl and press "Enter".

Right click on your Network icon ---> Select "Properties" ---> scroll down

and double click on "Internet Protocol[TCP/IP]" . Make sure that

"Obtain IP address automatically" and "Obtain DNS server address automatically"

options are selected.

3) Click on Start --> In search bar type devmgmt.msc and press "Enter". Type this

command.

ipconfig /all and press enter.

Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers

are having addresses.

4) Check your firewall.

Good Luck