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Can't detect external hard drive

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SpudRum Posts 1 Registration date Thursday July 23, 2015 Status Member Last seen July 23, 2015 - Jul 23, 2015 at 03:26 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jul 27, 2015 at 02:43 AM
Recently my laptop got virus and I send it to the shop to format it. When I got it and want to put my stuff back, it doesn't detect my external hard disk. Surprisingly though it can detect pen drive. When I put my external hard disk on my desktop PC, it worked so the problem is with the laptop. Also the USB is 2.0 and my window is 7 premium.

Any suggestion to fix it?
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jul 27, 2015 at 02:43 AM
Hi SpudRum,

I recommend you to go to Disk Management and check if the drive is detected there. Does it have a file format and a drive letter? If the drive is missing, go to Device Manager. The drive should be listed under the USB devices. Uninstall it, restart the PC and plug the hard drive back in. The OS should reinstall the drivers. Is there any change?

Hope this helps
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