Previous Topic Next Topic

Laptop stuck restarting after restarting in safe mode

Solved/Closed
Lauren_st - 20 Aug 2015 à 03:34
 Lauren_st - 24 Aug 2015 à 18:14
Hello,

The reason I decided to do the actions which led to this was because I had the windows 10 critical error about cortana and the start menu, so I just opened task manager and restarted it into safe mode like I read,

However it's been 12 hours and it's still stuck restarting,

What do I do I have no recovery disks I haven't saved my files, because I just thought I was restarting it, I have little knowledge and I can follow instruction but this is beyond my depth!

Anyone know how to help it without losing my files, I have photos on there I am not willing to lose :(

Thanks, Lauren
Related:

1 response

Réponse 1 / 1
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
24 Aug 2015 à 16:54
Did you find a fix?
Lauren_st
24 Aug 2015 à 18:14
Yes I did after all that!

Tried talking to a windows 10 technician but very unuseful, tried to get me to do a powercycle? Said to hold power button down for 3 minutes and it would reset no problem - waited 7 minutes nothing except a shut down, (what I wanted to avoid) and then she said take the battery out? Yikes

Anyway problem solved: after turning the laptop off by hard shut down, it logged on right as rain into safe mode as I wanted, I turned safe mode off and then shut it down instead of restarting, and turned it on again. Presto. Critical error gone and not restarting for hours.

Weird huh?

Similar discussions

My computer will not wake from hibernate mode
packrat47 -
Pam -

24 responses
Downloading Mod Games are safe?
GodYato1 -
KathyHuff -

7 responses
Software Informer
cyberalpine -
Ambucias -

5 responses