Acer zg5 battery won't work unless pluged in

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begger49
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- Sep 24, 2015 at 01:01 AM
KY_WD
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- Oct 20, 2015 at 08:13 AM
My battery won't work unless pluged in n then it works fine changed the keyboard n now I can't get it to work got a new battery n I still can get it to connect on can some one plz help me

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KY_WD
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Sep 25, 2015 at 04:58 AM
Hello begger49,

Have you checked whether changing the keyboard has affected the pins going out of the laptop that are responsible for charging the battery? Some of them might have got damaged or there might be something not well connected to your motherboard power supply.
Check the power settings under the power options on your computer system. They could be adjusted to sleep mode whenever the cable is unplugged. You can also update the drivers for the AC adapter and battery.
Also, you can do a quick view on the power menu of the BIOS.

Hope this helps.
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begger49
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Oct 16, 2015 at 01:37 AM
how can I check the settings if I can't power it up maybe I should order a new key board then I don't understand how I can check anything when it won't start can I plug it in to my desktop if so will this tell me anything ty
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begger49
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Oct 15, 2015 at 06:07 PM
I'm not getting any power now I order a new battery ,power cord n a new key bord it was working with the old stuff as long as it had power when I changed the key board nothing new battery n power cord n still nothing the new battery won't charge even I don't understand how I went from working to nothing ty for helping me
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KY_WD
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Oct 16, 2015 at 05:20 AM
Hi again,

Sometimes equipment just fails. I would like to know, does your laptop work using the new power cord even without battery or not? If it doesn't, may be the problem is not with your battery at all but it's hiding within the motherboard.
The reason I suggested the power options was that you said your laptop was working on the charger or at least that's what I understood from your post.
When replacing the keyboard with the new one, have checked if the cables of the power supply and the slots on the mother board were ok? Some hardware component might have got damaged/burnt out so that could be the reason for your laptop to not power up.
If you have the option, I suggest you to take out the hard drive and try to connect it to another computer through SATA-USB cable. If the HDD doesn't spin at all, anywhere, then it has failed mechanically and needs replacement.

Cheers.
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begger49
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Oct 16, 2015 at 09:51 PM
sry no it hasn't worked since I put keyboard in no light nothing not even with new battery n power cord OK I will try what u have said n get back with u ty so much
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begger49
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Oct 17, 2015 at 12:19 AM
on my acer zg5 that won't do anything since I put in new key board hooked it up to my computer with USB n I still get nothing can I charge the battery this way I think I need to take it to a shop it is dead as dead can get I don't want to take out hard drive I might mess up something but ty u for all ur help I will let u know if it can be fixed ty
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KY_WD
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Oct 19, 2015 at 02:42 AM
If you're unsure how to proceed, yes the best is to bring it to a technician. Good luck.
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begger49
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Oct 19, 2015 at 02:50 AM
ty so much for trying to help me i m taking it in tomorrow n I will let u know ty
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KY_WD
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Oct 20, 2015 at 08:13 AM
Ok, let me know what happened afterwards.
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