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My apologies, my phone was just about to die so I sent that message kind of hastily. Ya know the power option with the almost full circle with a line coming out of the middle top, where you power down your laptop. If you click on that, it will have the option to sleep, shutdown or restart. hold the shift button down and click on restart while holding shift still. It takes you to a screen that will say, reset your computer, troubleshoot and exit. click on troubleshoot and it will be on the next screen i believe.
Right on! I'm glad i could help you with...... absolutely nothing.... haha. (: That shift+restart option will come in handy so just file it in your head somewhere.Windows 10 is cool but I've had some issues with it since i installed it also. Way to be proactive Ms Christy!