Asus laptop can't load windows

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COBBINAH PAUL - Oct 24, 2015 at 06:03 PM
KY_WD
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- Oct 27, 2015 at 05:06 AM
hi, dearest out there, I'm having an Asus laptop but cannot load the windows files. it remains blank. the only information I can see is 'Asus, inspiring innovation' with AMD written below it, pls I need help

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KY_WD
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Thursday October 23, 2014
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Oct 27, 2015 at 05:06 AM
Hello COBBINAH PAUL,

Can you see the light of the hard drive blinking? Also, can you hear the hard drive itself spinning? if you can't, then probably the drive may have failed mechanically. My suggestion is to take out the HDD from your laptop and to put it as an external one to another PC to see if it's working. If it is recognized there and it's spinning correctly, probably there's a failure in the power supply unit to the HDD.
If you feel uncomfortable doing any tests, you could bring your laptop to a technician to do the tests.

Hope this helps.
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