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9 replies
Ambucias
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Greetings Ron,
There are many reasons why such messages may be generated and one of them could be malware.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag2 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on Full.
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
There are many reasons why such messages may be generated and one of them could be malware.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag2 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on Full.
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
eventide24
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I can't run the file as I get the "not a valid win23 application" when I try to open it.
Oops!
Ron
Oops!
Ron
Ambucias
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Check the integrity of protected system files, run the following command:
sfc/scannow
sfc/scannow
eventide24
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cmd.exe is not a valid win32 application and I can't remember how to start up with a command prompt.
Yet another senior moment
Yet another senior moment
eventide24
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Don't have a 'run' command in the start menu.
The 'run' and cmd commands are in accessories and either bring up the error message.
Got to pack up on the pc for now.
Thanks,
Ron
The 'run' and cmd commands are in accessories and either bring up the error message.
Got to pack up on the pc for now.
Thanks,
Ron
Computertech
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Did you have windows 7 CD?
eventide24
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Hi,
Have run sfc.scannow and sent you a copy of the log file, (I can't read it).
Don't have a win7 CD, it came installed on the PC.
Thanks,
Ron
Have run sfc.scannow and sent you a copy of the log file, (I can't read it).
Don't have a win7 CD, it came installed on the PC.
Thanks,
Ron
Ron
Hello, it's called CBS and I sent it to speedyshare yesterday.
I'll send it again in just a few minutes.
Thanks,
Ron
I'll send it again in just a few minutes.
Thanks,
Ron
eventide24
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Sorry the message got delayed, CBS.LOG was sent before my last message
Ambucias
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Sorry, it's not here. You forgot to post here the Speedyshare url of your upload.
Again go to run then enter and confirm the following command:
regsvr32 / i SHELL32.DLL
Tell me if that fixes the issue
Again go to run then enter and confirm the following command:
regsvr32 / i SHELL32.DLL
Tell me if that fixes the issue
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I'm currently running an AVG virus scan which is taking a long time. It has already found one virus, so I think it best to allow it to finish.
When it has I will follow the steps that you suggest and post the results.
Regards,
Ron
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47398
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9,459 > eventide24Thank you for your quick reply.
Yes let AVG finish its job.
If AVG does not resolve the problem, let me know. However, I may not be online when you reply but I will certainly get back to you in the morning.
Good luck and God Save the Queen