Ext. hard drive video files won't recover
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pasquinnal
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1
Registration date
Thursday November 19, 2015
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November 19, 2015
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Nov 19, 2015 at 08:01 AM
pasquinnal - Nov 20, 2015 at 08:10 AM
pasquinnal - Nov 20, 2015 at 08:10 AM
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1 response
Boogieman_WD
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Friday October 10, 2014
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October 19, 2016
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Nov 19, 2015 at 10:27 AM
Nov 19, 2015 at 10:27 AM
Hey there, pasquinnal.
I'd suggest that you try the basic troubleshooting steps first, to see if you have any luck with a computer recognizing the drive properly - try the HDD with a different computer and a different USB cable (preferably shorter than 12"). If you have no luck, you could try accessing it via Ubuntu Live USB/DVD (this is basically a portable, freeware, bootable version of Linux), to see if you can access the HDD properly and if you can recover your files. If that doesn't work as well, you could always try out a different data recovery program or go for a professional solution, such as a data recovery company.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
I'd suggest that you try the basic troubleshooting steps first, to see if you have any luck with a computer recognizing the drive properly - try the HDD with a different computer and a different USB cable (preferably shorter than 12"). If you have no luck, you could try accessing it via Ubuntu Live USB/DVD (this is basically a portable, freeware, bootable version of Linux), to see if you can access the HDD properly and if you can recover your files. If that doesn't work as well, you could always try out a different data recovery program or go for a professional solution, such as a data recovery company.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
Nov 20, 2015 at 08:10 AM
jim