WD hard drive seen not accessible
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conradhall
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Jan 29, 2016 at 02:25 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Feb 2, 2016 at 03:24 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Feb 2, 2016 at 03:24 AM
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R2D2_WD
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Feb 1, 2016 at 03:03 AM
Feb 1, 2016 at 03:03 AM
Hi Conradhall,
I am sorry for any issues caused by the WD drive. You have done pretty good job trying to recover your data. I was going to recommend you exactly the same steps. Have you tried the drive on another PC and with another USB cable? If you were using the drive as a backup destination, you must have a copy of the data on another device. Correct?
In order to recover the information on the My Book device, try booting from a Linux Live CD and try to access the files. There is a chance that you will be able to save your information.
Are there any strange noises coming from the drive? If you manage to recover your information, download Data Lifeguard Diagnostic from the link below and check the drive for problems. Is your WD My Book under warranty?
http://products.wdc.com/support/kb.ashx?id=g71sqp – Data Lifeguard Diagnostic for Windows
Hope this helps
I am sorry for any issues caused by the WD drive. You have done pretty good job trying to recover your data. I was going to recommend you exactly the same steps. Have you tried the drive on another PC and with another USB cable? If you were using the drive as a backup destination, you must have a copy of the data on another device. Correct?
In order to recover the information on the My Book device, try booting from a Linux Live CD and try to access the files. There is a chance that you will be able to save your information.
Are there any strange noises coming from the drive? If you manage to recover your information, download Data Lifeguard Diagnostic from the link below and check the drive for problems. Is your WD My Book under warranty?
http://products.wdc.com/support/kb.ashx?id=g71sqp – Data Lifeguard Diagnostic for Windows
Hope this helps
conradhall
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Feb 1, 2016 at 10:05 AM
Feb 1, 2016 at 10:05 AM
Hi R2,
Thank you for your reply. It is appreciated. Allow me to reply in bullet form to save a little time.
Another USB Cable - hard to do since the WD drive has a custom male end.
Is data copied? Yes.
Is drive under warranty? Don't know. Purchased 20 Aug '15. Is it?
Strange noises? No. It's silent.
Boot from a Linux Live CD. This is very disappointing. I've already done everything you would have advised without achieving success. And now, instead of giving me a way to get a result, you simply ask me to do more diagnostics. I have no idea how to boot from a Linux Live CD on a windows machine, nor what a Linus Live CD is, nor where to get one.
The diagnostic tool is unable to access the drive. Further, when it attempts to access the disk I hear a faint clicking. This suggests the disk is out of alignment and therefore useless.
Thank you. Fortunately, the 1TB My Passport is still chugging along. I'll find something similar to that to replace the My Book.
Thank you for your reply. It is appreciated. Allow me to reply in bullet form to save a little time.
Another USB Cable - hard to do since the WD drive has a custom male end.
Is data copied? Yes.
Is drive under warranty? Don't know. Purchased 20 Aug '15. Is it?
Strange noises? No. It's silent.
Boot from a Linux Live CD. This is very disappointing. I've already done everything you would have advised without achieving success. And now, instead of giving me a way to get a result, you simply ask me to do more diagnostics. I have no idea how to boot from a Linux Live CD on a windows machine, nor what a Linus Live CD is, nor where to get one.
The diagnostic tool is unable to access the drive. Further, when it attempts to access the disk I hear a faint clicking. This suggests the disk is out of alignment and therefore useless.
Thank you. Fortunately, the 1TB My Passport is still chugging along. I'll find something similar to that to replace the My Book.
R2D2_WD
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Feb 2, 2016 at 03:24 AM
Feb 2, 2016 at 03:24 AM
The Linux Live CD may be downloaded for free and should be put on a CD or a flash drive and boot from it. No installation is required. I recommended you this step because Unix based systems sometimes show better results operating with drives which Windows cannot see. Have you tried using the drive on another PC? The My Book cable should be USB 3.0, micro B type.
You drive may be under warranty. I strongly recommend you to follow the link below and write down your drive´s serial number.
http://products.wdc.com/support/kb.ashx?id=osJnyC – Western Digital warranty check.
Have in mind that this is a check for the Western Digital warranty. If you did not purchase the drive directly from Western Digital, you may be able to use an additional warranty coming directly from the seller. Please confirm that. If the warranty check confirms that the product is under warranty, you may receive a drive replacement. I would recommend you to contact the WD Support and get the shipment instructions.
http://products.wdc.com/support/kb.ashx?id=IPbrs5 – WD Support
In general, you are right, that clicking noise might indicate a drive problem, but if it is just one click, it may be coming from the head parking which may be normal behavior. However, it seems that the drive has failed. Sadly, I cannot tell which part failed. The most important thing is that your data is safe.
Please, let me know if there is any progress with the RMA service.
You drive may be under warranty. I strongly recommend you to follow the link below and write down your drive´s serial number.
http://products.wdc.com/support/kb.ashx?id=osJnyC – Western Digital warranty check.
Have in mind that this is a check for the Western Digital warranty. If you did not purchase the drive directly from Western Digital, you may be able to use an additional warranty coming directly from the seller. Please confirm that. If the warranty check confirms that the product is under warranty, you may receive a drive replacement. I would recommend you to contact the WD Support and get the shipment instructions.
http://products.wdc.com/support/kb.ashx?id=IPbrs5 – WD Support
In general, you are right, that clicking noise might indicate a drive problem, but if it is just one click, it may be coming from the head parking which may be normal behavior. However, it seems that the drive has failed. Sadly, I cannot tell which part failed. The most important thing is that your data is safe.
Please, let me know if there is any progress with the RMA service.
