Black screen after updating driver via dell

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BellaBleu2 Posts 1 Registration date Saturday April 2, 2016 Status Member Last seen April 2, 2016 - Apr 2, 2016 at 06:15 AM
Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 - Apr 2, 2016 at 06:26 AM
I updated my driver, I think it was the Intel chipset as recommended by dell detect. Now I have a black screen, no power light but the keyboard is lit and won't turn off. This happened after the restart that they recommended after installation. Any advice?
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Ambucias Posts 3015 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
Apr 2, 2016 at 06:26 AM
Hello Bella,

What a bummer!

I suggest that you communicate with Dell USA, here is the link chat, email phone:

http://www.dell.com/support/incidents-online/us/en/19/contactus

Good luck