Black screen after updating driver via dell

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BellaBleu2 Posts 1 Registration date Saturday 2 April 2016 Status Member Last seen 2 April 2016 - 2 Apr 2016 à 06:15
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 2 Apr 2016 à 06:26
I updated my driver, I think it was the Intel chipset as recommended by dell detect. Now I have a black screen, no power light but the keyboard is lit and won't turn off. This happened after the restart that they recommended after installation. Any advice?
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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
2 Apr 2016 à 06:26
Hello Bella,

What a bummer!

I suggest that you communicate with Dell USA, here is the link chat, email phone:

http://www.dell.com/support/incidents-online/us/en/19/contactus

Good luck