Cannot access External HDD
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MaishaM
Boogieman_WD
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- Thursday May 26, 2016
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- May 31, 2016
Boogieman_WD
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- Friday October 10, 2014
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1 reply
Boogieman_WD
May 26, 2016 at 03:25 AM
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May 26, 2016 at 03:25 AM
Hey there, MaishaM.
Sorry to hear about the issues you're experiencing with your HDD. :\
Have you had any other problems with it before this happened? Any unusual sounds/noises coming from the drive, unusual transfer speed, freezing/hanging the system when you connect it? Did you use any specific program to backup the files or was it a simple copy - paste?
Would you be so kind as to post a screenshot of what you see in Disk Management when you have the drive connected to the computer?
I'd recommend that you try the HDD with a different USB cable (preferably not longer than 12"-18") as well, to see if the issue still persists.
Please let me know how it goes.
Boogieman_WD
Sorry to hear about the issues you're experiencing with your HDD. :\
Have you had any other problems with it before this happened? Any unusual sounds/noises coming from the drive, unusual transfer speed, freezing/hanging the system when you connect it? Did you use any specific program to backup the files or was it a simple copy - paste?
Would you be so kind as to post a screenshot of what you see in Disk Management when you have the drive connected to the computer?
I'd recommend that you try the HDD with a different USB cable (preferably not longer than 12"-18") as well, to see if the issue still persists.
Please let me know how it goes.
Boogieman_WD
May 26, 2016 at 01:51 PM
May 27, 2016 at 06:37 AM
However since you do need the data on it, I'd advise you against doing that just yet. First you should try to recover your information. I'd recommend that you try accessing the drive via Ubuntu Live USB/DVD, to see if the partition is properly recognized and if you can get to your files. Other than that, you could try with data recovery software, to see if you have any luck with it. And last, but not least, if nothing else works for you and/or if the data is really important to you, you can go for a professional solution, such as a data recovery company: http://products.wdc.com/support/kb.ashx?id=UYCsuT
Please keep me updated.
May 31, 2016 at 05:55 AM
Jun 1, 2016 at 05:25 AM
You can get in touch with the vendor you got the drive from, if it's still under warranty, to see if you'd be able to RMA it.
Another options would be to check its warranty status with WD by using this link: http://products.wdc.com/support/kb.ashx?id=SHM6VF and file for an RMA procedure via the support portal: http://products.wdc.com/support/kb.ashx?id=5RKIIF
Please let me know if there's anything else I can help you with.
Good luck!