Asus laptop won't restart after USB was plugged in
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paintsplat
R2D2_WD
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R2D2_WD
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2 replies
R2D2_WD
Jun 7, 2016 at 04:52 AM
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Jun 7, 2016 at 04:52 AM
Hi Paintsplat,
Sometimes a broken port could cause a lot of damage to a PC. Sadly, it is highly possible that, if the port was damaged, may have caused damage to the motherboard. That is why disconnecting the hardware and reassembling the PC didn’t work as expected. You should ask a technician to test the motherboard and tell you if the damage can be repaired. Contact the laptop manufacturer’s support and ask for some guidance on what to do if you need a motherboard replacement.
Hope this helps
Sometimes a broken port could cause a lot of damage to a PC. Sadly, it is highly possible that, if the port was damaged, may have caused damage to the motherboard. That is why disconnecting the hardware and reassembling the PC didn’t work as expected. You should ask a technician to test the motherboard and tell you if the damage can be repaired. Contact the laptop manufacturer’s support and ask for some guidance on what to do if you need a motherboard replacement.
Hope this helps
paintsplat
Jun 7, 2016 at 05:32 PM
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Jun 7, 2016 at 05:32 PM
I took it apart myself, I unscrewed the bottom and took it off. I then took out the battery for a second and then placed it back in. I screwed everything back in and now it works. One problem my mouse doesn't work. The touch pad on the laptop, you can click it but no mouse appears on the screen. I can still use the computer because it is a touch screen. But, I was wondering if you could fix the mouse.
R2D2_WD
Jun 8, 2016 at 04:55 AM
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Jun 8, 2016 at 04:55 AM
It is highly possible that this is a connectivity issue caused by bad cable/port. I suggest you open the laptop and ensure that every cable is firmly attached. Open the laptop’s manual in order to get information which cable and motherboard to check. If everything seems OK, open the BIOS menu and reset BIOS to its defaults. If the problem persists, contact Asus support for further assistance.