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Asus laptop won't restart after USB was plugged in

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paintsplat
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 - Jun 6, 2016 at 08:34 PM
R2D2_WD
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 - Jun 8, 2016 at 04:55 AM
I have an Asus laptop that is about a year old. One of the USB ports on the left side doesn't work. It's hard to explain but there is a chip in all the USB ports and in this one there isn't. I wanted to see if it would still work even without this chip. I plugged in my USB and my computer shut down immediately and it won't restart. This has happened before but I don't know if this was the reason it stopped working the first time. The first time it just shut down and wouldn't turn back on. On the right corner of the laptop there are indicators that tell you whether the laptop is charging or not. It is green when it is charged and orange/red when it is charging. When I try and charge it none of these indicators come up, which shows me the problem wasn't low battery. The first time this happened I took it into a repair show and they didn't specify what was wrong with it they just took it apart and put it back together again and then it was fine. I don''t want to pay more money to get it fixed and I was wondering if there was another way?
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R2D2_WD
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Jun 7, 2016 at 04:52 AM
Hi Paintsplat,

Sometimes a broken port could cause a lot of damage to a PC. Sadly, it is highly possible that, if the port was damaged, may have caused damage to the motherboard. That is why disconnecting the hardware and reassembling the PC didn’t work as expected. You should ask a technician to test the motherboard and tell you if the damage can be repaired. Contact the laptop manufacturer’s support and ask for some guidance on what to do if you need a motherboard replacement.

Hope this helps

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paintsplat
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Jun 7, 2016 at 05:32 PM
I took it apart myself, I unscrewed the bottom and took it off. I then took out the battery for a second and then placed it back in. I screwed everything back in and now it works. One problem my mouse doesn't work. The touch pad on the laptop, you can click it but no mouse appears on the screen. I can still use the computer because it is a touch screen. But, I was wondering if you could fix the mouse.
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R2D2_WD
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Jun 8, 2016 at 04:55 AM
It is highly possible that this is a connectivity issue caused by bad cable/port. I suggest you open the laptop and ensure that every cable is firmly attached. Open the laptop’s manual in order to get information which cable and motherboard to check. If everything seems OK, open the BIOS menu and reset BIOS to its defaults. If the problem persists, contact Asus support for further assistance.
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