The email and password that you entered don't match.

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LOUISE - Jun 7, 2016 at 01:08 AM
captainashish Posts 20 Registration date Thursday May 12, 2016 Status Member Last seen November 28, 2016 - Jul 25, 2016 at 05:40 AM
hello,

i am not able to recover my ms outlook account, as i have forgotten my password, my email id is correct, please help me out.

1 reply

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Jun 7, 2016 at 06:06 AM
Do you mean Office Outlook or Outlook.com?
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captainashish Posts 20 Registration date Thursday May 12, 2016 Status Member Last seen November 28, 2016
Jul 25, 2016 at 05:40 AM
Hello,
Go to Tools> Account Settings>Select email > Change
Note that you'll be changing the password that Outlook uses to access the account, not that account's actual password. If you need to change the password that protects your email account, you'll need to do that through your email service. For example, to change your Gmail password visit the Google Account Recovery website first, then change the password in Outlook.

Thanks & Regards,
Captain Ashish
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