My passport ultra 2 TB is not showing up

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VICKY - Jun 19, 2016 at 12:50 PM
R2D2_WD
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3606
Registration date
Monday September 1, 2014
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February 20, 2017
- Jun 20, 2016 at 03:44 AM
Hello,


Hey guys can any one help me
i have my passport ultra HDD 2TB after 6 months it is not recognized from any pc
when i connect i see the notification device driver is successfully installed but in disk mgmt it is not showing up i need the data from it how do i recover my data please advise me

1 reply

R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
152
Jun 20, 2016 at 03:44 AM
Hi Vicky,

I am sorry for any inconveniency caused by your My Passport drive. Could you tell me if the drive is recognized in Device Manager? It should be listed under USB devices. Please check the drive on another PC and with another USB cable. Try using the following Command Prompt commands:
Diskpart
List disk

Can you see the drive listed there?
Are there any noises coming from the drive? If you have really important data stored on the drive, try using some data recovery software. I leave you some suggestions:
https://ccm.net/downloads/tools/file-management/
Let me know if there is any progress!

Hope this helps

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