Mel -
Jul 15, 2016 at 04:33 AM - Latest reply: Ambucias51158
Posts Monday February 1, 2010Registration dateModeratorStatus
April 23, 2018
Last seen
- Jul 15, 2016 at 05:46 AM
I've recently updated my computer to windows 10 and not long ago I was notified that my computer has a virus from downloading something. The product key pop up won't let me do anything. I've tried entering the product key but nothing's working. SOS HELP
Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power Power icon
> Restart.
After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
Was this answer helpful?Thanks for your feedback.
Don't forget to take a few seconds to say thanks: Thanks for your feedback.
We're sorry. Our aim is to give you the best possible answer.
