Disabled gmail...

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jeronn Posts 4 Registration date Wednesday September 7, 2016 Status Member Last seen September 7, 2016 - Sep 7, 2016 at 04:31 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 7, 2016 at 05:49 AM

Hello,
My gmail account got disabled yesterday.
i sent several emails to the gmail team, filled all necessary form and up till this moment i got no response.
This account is so important to me.
can anyone help?

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2 responses

Answer 1 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Sep 7, 2016 at 05:19 AM

What is the reason given to you by Gmail for disabling your account?

jeronn Posts 4 Registration date Wednesday September 7, 2016 Status Member Last seen September 7, 2016
Sep 7, 2016 at 05:23 AM

i got no specific reason from gmail... the only message i get when i tried to login was that"This Google Account has been disabled."
Is there anyway you can help me resolve this provlem.
I sent several email to the accounts-support@google.com and i got no response.
Please help

Answer 2 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Sep 7, 2016 at 05:29 AM

Google reserves the right to:

Suspend a Gmail Account from using a particular product or the entire Google Accounts system if there is a violation of the Google Terms of Service

Please contact Gmail using this form :
https://support.google.com/accounts/contact/disabled2

https://support.google.com/accounts/answer/140921?hl=en&ref_topic=2401957

jeronn Posts 4 Registration date Wednesday September 7, 2016 Status Member Last seen September 7, 2016
Sep 7, 2016 at 05:37 AM

After following that step, below is the email i received:

Hello Google user,

We understand you've recently been unable to access your Google account, and we appreciate you contacting us.

After review, your account is not eligible to be reinstated due to a violation of our Terms of Service.

Why was my account suspended?

We recommend viewing the our Google Terms of Service and product-specific policies to better understand what specific actions may have caused the violation.

If you have reviewed our policies and still believe your account has not violated them, please reply with any additional information that may be useful to process this request.

Best,

The Google Accounts Team

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164 > jeronn Posts 4 Registration date Wednesday September 7, 2016 Status Member Last seen September 7, 2016
Sep 7, 2016 at 05:43 AM

Hi Jeronn

Thank you for the information.

jeronn Posts 4 Registration date Wednesday September 7, 2016 Status Member Last seen September 7, 2016 > Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Sep 7, 2016 at 05:45 AM

what else do i need to do in other to get back my account?

1. Review the Google terms of use.
2. If you believe that you have not violated any term, reply to Google with any additional information that may be useful to process this request.

There is no magic trick or any backdoor way to recover your account. Google is convinced that you have violated the terms of use.

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