Unable to access emails

Craig - Sep 7, 2016 at 08:21 AM
 Blocked Profile - Sep 7, 2016 at 04:46 PM

Wonder if you can help, i recently switch mobile phones and am unable to access my hotmail account due to forgetting my password. When i run through the process of forgotten password i offer a different email address for the code to be sent to but is saying my session has timed out even tho i have completed everything straight away and cant seem to find any other way to change my password can you help?

1 response

Blocked Profile
Sep 7, 2016 at 04:46 PM
Try to do this from a workstation or desktop, and not a mobile device. There are different methods for unlocking from a desktop, as opposed to a mobile device. ALWAYS create an account from your desktop, not your mobile device!