Unable to access emails

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Hi

Wonder if you can help, i recently switch mobile phones and am unable to access my hotmail account due to forgetting my password. When i run through the process of forgotten password i offer a different email address for the code to be sent to but is saying my session has timed out even tho i have completed everything straight away and cant seem to find any other way to change my password can you help?

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Try to do this from a workstation or desktop, and not a mobile device. There are different methods for unlocking from a desktop, as opposed to a mobile device. ALWAYS create an account from your desktop, not your mobile device!