Laptop black screen Enter a product key

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valelow Posts 1 Registration date Monday September 12, 2016 Status Member Last seen September 12, 2016 - Sep 12, 2016 at 04:35 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 12, 2016 at 05:25 PM
Hi. When I startup my windows 10 and log into my account, my desktop doesn't seem to be visible. It's just a black screen. There are no icons and no taskbar. When I try to open task manager, I can see it cursor loading for a split second meaning something is happening (?) but then it doesn't show up on the screen. So I can't access task manager.

This is how my desktop screen looks: https://gyazo.com/5c4fa96dffcec5e37b4a48f2beed8f5d

It's just an un-clickable window that says "Enter a product key". I bought this laptop online via BestBuy. Not too sure why it is showing this. Either way, the window is un-clickable. I can't drag it or click anywhere on it to change it in any way. It's almost as if it is simply part of the black background.

On top of the window it says "Certified Technician for help 1-***-257-2199"

Doesn't anyone know how to solve this problem?
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1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Sep 12, 2016 at 05:25 PM
Hi

How long ago did you purchase the laptop?

Did you purchase the laptop with Windows 10 already on it or did you install it?
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