What could be the reason that laptop is getting shutdown on auto

Thank you for giving your time. I kindly request you to go through the reply which I had given below. I have uploaded the new image showing temperatures. If you still suggests the same then let me know.

It is possible that the fan has failed and/or is plugged with dust. If possible I suggest blowing accumulated dust from the laptop. I do not advise disassembling the laptop in an attempt to clean it.

Good Luck

Sorry for the late reply.
There was one setting in my laptop to change the fan speed. I am sending you the image of that. I did changed the setting and the temp reduced to some extent and the laptop worked well for few days. Now from past few days I am again having a similar problem but this time laptop restarts on its own. Sometimes it gave blue screen of error before going off. I am also attaching image of the temp readings after changing the setting.
please help.

Thanks for the support.



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Dump File : 092816-15709-01.dmp
Crash Time : 9/28/2016 11:39:07 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82887add
Parameter 3 : 0x96bf5910
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+233add
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+233add
Stack Address 1 : ntkrnlpa.exe+2465bf
Stack Address 2 : ntkrnlpa.exe+226ac5
Stack Address 3 : ntkrnlpa.exe+236ed6
Computer Name :
Full Path : C:\Windows\Minidump\092816-15709-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 140,584
Dump File Time : 9/28/2016 11:42:41 PM
==================================================

==================================================
Dump File : 092816-22698-01.dmp
Crash Time : 9/28/2016 10:25:49 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x832960c0
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+216ce3
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows 7(R)
Company : Intel Corporation
File Version : 8.15.10.2993
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415cb
Stack Address 1 : ntkrnlpa.exe+7a0c0
Stack Address 2 : ntkrnlpa.exe+79f67
Stack Address 3 : ntkrnlpa.exe+79e9a
Computer Name :
Full Path : C:\Windows\Minidump\092816-22698-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 9/28/2016 10:26:58 PM
==================================================

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Dump File : 092816-23010-01.dmp
Crash Time : 9/28/2016 10:23:59 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x8db3c750
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+41318
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+41318
Stack Address 1 : ntkrnlpa.exe+78622
Stack Address 2 : ntkrnlpa.exe+785f4
Stack Address 3 : ntkrnlpa.exe+b505c
Computer Name :
Full Path : C:\Windows\Minidump\092816-23010-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 9/28/2016 10:25:05 PM
==================================================

==================================================
Dump File : 092816-20841-01.dmp
Crash Time : 9/28/2016 1:15:03 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x13ff6e76
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x832a23d0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+415cb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415cb
Stack Address 1 : ntkrnlpa.exe+643d0
Stack Address 2 : ntkrnlpa.exe+305b9
Stack Address 3 : ntkrnlpa.exe+3076e
Computer Name :
Full Path : C:\Windows\Minidump\092816-20841-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 9/28/2016 2:01:34 PM
==================================================

I am attaching a file which appeared after executing that command. Please tell me what should I do next.

Please suggest me what am I supposed to do next. As I am not aware of which option should I select.

Okay sure but in the meantime is there some work you want me to do so that I can keep it ready.

Sorry I forgot, pick display existing settings, click next and then capture the window.

Oh boy !

Okay run verifier again:

1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list.
3. Check the boxes
• Special Pool
• Pool Tracking
• Force IRQL checking
4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where Microsoft is not the Provider

yes I am getting one such window. It shows all other drivers as loaded except "dump_diskdump.sys"

Yes that's the one !

The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

However I suspect your graphic card driver.

Let try this, download, install and run slimdriver (it's free):

Read what it can do.

https://ccm.net/downloads/security-and-maintenance/7151-slimdrivers/

See the results you get and update the drivers accordingly.

Good luck

Done with the process. I would like to mention one thing that the blue screen of error has not been occurred in past 3 days. But the laptop takes so much time for any simple operation when in normal mode and works faster in safe mode. When I start the laptop the screen goes black for some time after the windows logo appears and then desktop comes after some time.
What could be the reason?

Thanks for all your support. Today I was having so much problem with the laptop so I formatted the windows and installed a new one. Since then it is running fine as of now as there are only few software and drivers are installed right now. But if the problem in my laptop was due to viruses then I guess those must be still present even after reinstalling the windows. So you still want me to do all the above mention process or not.

hello sir,

I have done as what you said. Here is the link:

http://s000.tinyupload.com/index.php?file_id=93980978539515254138

Sorry for troubling you but I was not able to think of anything else and find that as the last option. So gone for it.

Thanks for the support.