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What could be the reason that laptop is getting shutdown on auto

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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 - Sep 14, 2016 at 02:54 PM
nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 - Oct 4, 2016 at 01:50 AM




Hello,

I have a Lenovo Z560 which is 3 years old. As I searched on internet and came to know it can be due to overheating but I can see my laptop is not getting any hot. I can also see its fan is not blowing any hot air. It can shutdown any time while opening browser,playing audio,installing software.

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14 responses

Answer 1 / 14
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Sep 14, 2016 at 04:42 PM
The first thing to check is the memory modules. If you have two try running with only one (to identify the bad module). You could also clean the contacts with a new pencil eraser. Don't touch the contacts with your fingers
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Sep 14, 2016 at 05:30 PM
Thank you for giving your time. I kindly request you to go through the reply which I had given below. I have uploaded the new image showing temperatures. If you still suggests the same then let me know.
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Answer 2 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Sep 14, 2016 at 06:19 PM
Hi

The temperatures indicated appear to be excessive.

Installation of adhesive rubber feet and notebook cooler can also help. Along with that, cleaning the laptop and optimizing the ventilation of the laptop can help to get rid of the overheating problem.
1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Sep 14, 2016 at 06:47 PM
It is possible that the fan has failed and/or is plugged with dust. If possible I suggest blowing accumulated dust from the laptop. I do not advise disassembling the laptop in an attempt to clean it.

Good Luck
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 1, 2016 at 05:49 PM
Sorry for the late reply.
There was one setting in my laptop to change the fan speed. I am sending you the image of that. I did changed the setting and the temp reduced to some extent and the laptop worked well for few days. Now from past few days I am again having a similar problem but this time laptop restarts on its own. Sometimes it gave blue screen of error before going off. I am also attaching image of the temp readings after changing the setting.
please help.
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Answer 3 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 1, 2016 at 06:05 PM
Hi again

You have mentioned a blue screen that sometimes appears.

Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 1, 2016 at 06:10 PM
Thanks for the support.



==================================================
Dump File : 092816-15709-01.dmp
Crash Time : 9/28/2016 11:39:07 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82887add
Parameter 3 : 0x96bf5910
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+233add
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+233add
Stack Address 1 : ntkrnlpa.exe+2465bf
Stack Address 2 : ntkrnlpa.exe+226ac5
Stack Address 3 : ntkrnlpa.exe+236ed6
Computer Name :
Full Path : C:\Windows\Minidump\092816-15709-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 140,584
Dump File Time : 9/28/2016 11:42:41 PM
==================================================

==================================================
Dump File : 092816-22698-01.dmp
Crash Time : 9/28/2016 10:25:49 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x832960c0
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+216ce3
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows 7(R)
Company : Intel Corporation
File Version : 8.15.10.2993
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415cb
Stack Address 1 : ntkrnlpa.exe+7a0c0
Stack Address 2 : ntkrnlpa.exe+79f67
Stack Address 3 : ntkrnlpa.exe+79e9a
Computer Name :
Full Path : C:\Windows\Minidump\092816-22698-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 9/28/2016 10:26:58 PM
==================================================

==================================================
Dump File : 092816-23010-01.dmp
Crash Time : 9/28/2016 10:23:59 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x8db3c750
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+41318
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+41318
Stack Address 1 : ntkrnlpa.exe+78622
Stack Address 2 : ntkrnlpa.exe+785f4
Stack Address 3 : ntkrnlpa.exe+b505c
Computer Name :
Full Path : C:\Windows\Minidump\092816-23010-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 9/28/2016 10:25:05 PM
==================================================

==================================================
Dump File : 092816-20841-01.dmp
Crash Time : 9/28/2016 1:15:03 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x13ff6e76
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x832a23d0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+415cb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415cb
Stack Address 1 : ntkrnlpa.exe+643d0
Stack Address 2 : ntkrnlpa.exe+305b9
Stack Address 3 : ntkrnlpa.exe+3076e
Computer Name :
Full Path : C:\Windows\Minidump\092816-20841-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
Dump File Time : 9/28/2016 2:01:34 PM
==================================================
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Answer 4 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 2, 2016 at 04:28 AM
Hello

I have returned.

I would like to see if it's a driver issue, which driver is causing the shutdowns and the bsod.

Restart your laptop.

From command prompt (run), as administrator, please run:

verifier.exe

A window will appear showing the loaded, unloaded and never loaded drivers.

Please capture the entire window and paste back here and we will have a look at it.

Regards
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 2, 2016 at 06:13 AM
I am attaching a file which appeared after executing that command. Please tell me what should I do next.
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 2, 2016 at 01:18 PM
Please suggest me what am I supposed to do next. As I am not aware of which option should I select.
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Answer 5 / 14
nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Sep 14, 2016 at 05:20 PM
I want to add few more things. The images I have attached above were when I was operating in safe mode with networking. Now I have taken readings operating in normal mode which I am attaching here.

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Answer 6 / 14
nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 1, 2016 at 05:59 PM


here is the image of the temperature readings after altering fan speed by that setting.
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Answer 7 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 1, 2016 at 06:16 PM
Looks as if we have a driver issue but I must logout until tomorrow. I shall write to you then.

Best regards
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 1, 2016 at 06:19 PM
Okay sure but in the meantime is there some work you want me to do so that I can keep it ready.
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Answer 8 / 14
nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 2, 2016 at 06:13 AM
Here...

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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 2, 2016 at 04:30 PM
Sorry I forgot, pick display existing settings, click next and then capture the window.
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Oct 2, 2016 at 05:19 PM
What do you feel what is the problem?
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Oct 2, 2016 at 05:27 PM
Do you think this problem can be due to viruses. My laptop is behaving in very random manner. Today when I was starting it in normal mode it went off just after the windows logo appeared. This happened 3-4 times. Then I started it in safe mode with networking and it didn't shut down lie it was happening in normal mode. I have observed one more thing that even if it manages to start in normal mode also it is running very slow. I need to wait so long for it to perform any task.
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Answer 9 / 14
nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 2, 2016 at 05:18 PM
This is the window which appeared on doing so...

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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 2, 2016 at 05:31 PM
Oh boy !

Okay run verifier again:

1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list.
3. Check the boxes
• Special Pool
• Pool Tracking
• Force IRQL checking
4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where Microsoft is not the Provider
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Oct 2, 2016 at 05:42 PM
okay done as what you said. Now what next?
You said OH BOY!!
Was I doing something terribly wrong?
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Answer 10 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 2, 2016 at 05:47 PM
No, after you click next your should come up with another window.

It should look like this:

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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 2, 2016 at 05:52 PM
yes I am getting one such window. It shows all other drivers as loaded except "dump_diskdump.sys"
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Answer 11 / 14
nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 2, 2016 at 05:53 PM
This one...

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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 2, 2016 at 06:08 PM
Yes that's the one !

The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

However I suspect your graphic card driver.

Let try this, download, install and run slimdriver (it's free):

Read what it can do.

https://ccm.net/downloads/security-and-maintenance/7151-slimdrivers/

See the results you get and update the drivers accordingly.

Good luck
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Oct 2, 2016 at 06:19 PM
shall I update all the drivers it suggests are out of date? Is there any problem if I do so?
I have read somewhere that one should not update bios software
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Oct 2, 2016 at 06:21 PM
How about formatting the Windows. Will that help in any means?
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Answer 12 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 3, 2016 at 05:20 AM
Please just update all the drivers indicated by slim driver.

Formatting Windows will not help, it will just put back the old drivers.
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 3, 2016 at 06:51 AM
Done with the process. I would like to mention one thing that the blue screen of error has not been occurred in past 3 days. But the laptop takes so much time for any simple operation when in normal mode and works faster in safe mode. When I start the laptop the screen goes black for some time after the windows logo appears and then desktop comes after some time.
What could be the reason?
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Answer 13 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 3, 2016 at 04:20 PM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 3, 2016 at 04:36 PM
Thanks for all your support. Today I was having so much problem with the laptop so I formatted the windows and installed a new one. Since then it is running fine as of now as there are only few software and drivers are installed right now. But if the problem in my laptop was due to viruses then I guess those must be still present even after reinstalling the windows. So you still want me to do all the above mention process or not.
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 3, 2016 at 05:07 PM
hello sir,

I have done as what you said. Here is the link:

http://s000.tinyupload.com/index.php?file_id=93980978539515254138
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Answer 14 / 14
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Oct 3, 2016 at 05:09 PM
No that will not be necessary.

Had I known that your were willing to reset to factory settings and lose all of your data, I would have not have gone through all of the steps I went through with you.

Best regards
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 3, 2016 at 05:14 PM
Sorry for troubling you but I was not able to think of anything else and find that as the last option. So gone for it.

Thanks for the support.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169 > nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016
Oct 3, 2016 at 05:29 PM
It's okay, I guess that you ran out of patience.

Good luck

P.S. When things don't happen right away, remember that it takes 6 months to build a Rolls Royce but only 13 hours to build a Toyota. Troubleshooting a computer in a forum environment is like building a RR.

To speed up your machine:

1. use this for cleaning the registry:

https://ccm.net/downloads/security-and-maintenance/4555-ccleaner/

2. After the above, defragment your hard disk, it may take very long so...be patient, it's worth it.

Good luck
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nikspandya Posts 23 Registration date Saturday August 13, 2016 Status Member Last seen October 4, 2016 > Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023
Oct 4, 2016 at 01:50 AM
Okay mate. Installed Ccleaner and defragmenting the hard disk now.
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