Black screen

Richard Kiefer - Sep 26, 2016 at 07:32 PM
 Richard Kiefer - Sep 27, 2016 at 12:00 PM
Just got a brand new Dell Silver 5000 laptop, 5 days ago. Now, when turning on after Dell update showed, click on it, screen went black and fan started running full. Waited, still nothing, screen still black. Took battery out, waited reinserted nothing. Keyboard lights up, that's all. Please help.


2 responses

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Sep 27, 2016 at 03:24 AM
Hi Richard,

I recommend you to remove battery and disconnect power cable. Hold the power button for 20 seconds and reconnect power cable. Try to boot again. Are you able to enter BIOS menu? If not, contact the seller and ask for guidance. You laptop is under warranty, right? There may be a hardware problem and if you try to fix it by yourself you most probably will void warranty.

Hope this helps

Richard Kiefer
Sep 27, 2016 at 12:00 PM
Thank you for your recommendations, however, it still is not working. I will call Dell to find out what they think it could be.
I appreciate your speedy response. Thank you again. Richard Kiefer