Problem by signing in they asked me a a security question

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 Yemane -
Hello,
I have a problem signing in to my yahoo account. I used the correct password. But they asked me a a security question which i have forgotten. How can i recover my yahoo account. Please help me. It has so many important things.

Yemane


3 replies

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Hello
When you created the account did you register an alternate email address or phone number to which you have accessed?
I cannot remember now whether i have given a phone number or an email as an alternative.
I have a second email account. May be i registered it as an alternative but unfortunately i have the same problem with my second email.
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Gee I am really sorry, there are only two ways to recover an account: answer the secret questions or have a reset code sent to the recovery email or phone number. That is the only way Yahoo mail has to prove that you are the legitimate owner.

I am inclined to think that you have not accessed your account for very long time. All email accounts are a very bad place to store data.

Regards
Thanks for your reply

I use my account almost every day. It happened today suddenly.
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Now you tell me !

Were you trying to access your account from a different device or location than usual?
Yes

I use normaly my smart phone. But today i used my laptop.
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11,016 > Yemane
You should always use your smart phone.
Thanks a lot
I really appriciate you for your efforts