Problem by signing in they asked me a a security question

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Yemane - Oct 11, 2016 at 03:12 PM
 Yemane - Oct 12, 2016 at 05:03 AM
Hello,
I have a problem signing in to my yahoo account. I used the correct password. But they asked me a a security question which i have forgotten. How can i recover my yahoo account. Please help me. It has so many important things.

Yemane


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3 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Oct 11, 2016 at 04:43 PM
Hello
When you created the account did you register an alternate email address or phone number to which you have accessed?
I cannot remember now whether i have given a phone number or an email as an alternative.
I have a second email account. May be i registered it as an alternative but unfortunately i have the same problem with my second email.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Oct 11, 2016 at 05:16 PM
Gee I am really sorry, there are only two ways to recover an account: answer the secret questions or have a reset code sent to the recovery email or phone number. That is the only way Yahoo mail has to prove that you are the legitimate owner.

I am inclined to think that you have not accessed your account for very long time. All email accounts are a very bad place to store data.

Regards
Thanks for your reply

I use my account almost every day. It happened today suddenly.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Oct 11, 2016 at 06:06 PM
Now you tell me !

Were you trying to access your account from a different device or location than usual?
Yes

I use normaly my smart phone. But today i used my laptop.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > Yemane
Oct 12, 2016 at 04:46 AM
You should always use your smart phone.
Thanks a lot
I really appriciate you for your efforts