Many thanks for getting back so fast to help me with your kind help. I much appreciate it.
I do not know what Version of microsoft my laptop uses as my control panel is now frozen. Is there some easy way I can check this? I last remember windows XP office, but that was many years ago and it may well have been upgraded during a service since then.
I have done a search as to how to reboot in safe mode and will work my way through the instructions thanks and let you know how i get on.