External Hard Drive not showing up on my computer

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Cornex Mtambalika - Oct 28, 2016 at 06:02 AM
shakewily9
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- Dec 9, 2016 at 01:12 AM
Hello,
I have a problem of the external hard drive not recognised and showing up on my computer.



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KY_WD
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Oct 28, 2016 at 12:04 PM
Hello Cornex,

You have given too little information so I find nearly impossible to determine where the problem is. Can you feel the drive spinning or it's completely silent? The drive is not seen in My Computer or it's not detected by the BIOS also? Please, check if the BIOS can detect the drive at a physical level.
Has anything happened prior to stop recognizing the drive, I mean was the drive unplugged while data transferring or something? I also would like to know if you have tried connecting the drive to several PCs with a different USB cable.
Please, come back to the topic to provide more details regarding the situation and give information regarding the configuration that you have. If you have performed some troubleshooting steps already, please mention them too.

Have a nice weekend.
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samflynn21
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Dec 7, 2016 at 06:59 AM
i am having a similiar problem. i can see that the hard drive is active as it is buzzing and a light showing however the laptop with windows 10 is not showing it, have tried serveal leads and several laptops, of 4 externals i have only one is visible.

dont understand finding it in the bios at a physical level
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KY_WD
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Dec 7, 2016 at 09:32 AM
Hello samflynn21,

In order to gain better visibility for your issue, my advice is to start a new topic within the forum if you haven't started yet.
Regarding your question – what I have in mind when I say to be physically recognized the drive is that when you start your laptop, you could press the respective F key to enter the BIOS menu and under the Boot menu you can check if under the Removable devices menu the drive is detected while connected to the USB port. Have you tried with another cable?

Cheers.
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samflynn21
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> KY_WD
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Dec 7, 2016 at 12:47 PM
not tried the bios as not sure hoe too, yes fried other cables. as i said its happening with 3 of 4 of my external hard drives and ive tried them on 3 different laptops too
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KY_WD
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119 > samflynn21
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Dec 8, 2016 at 11:15 AM
So, I´m waiting for the results of the test then :)
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shakewily9
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Dec 9, 2016 at 01:12 AM
There are many reasons of hard drive not showing on PC. Check for cable connections first. Try using different USB cable it could be one of the possible reasons.
If this seems fine then unplug your hard drive from the PC and trying connecting it on another one and check whether it works fine there or not. If data is important take backup if it shows on another PC.
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