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500GB hard disk , no files inside and left 31GB for hard disk

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Sean_Ang
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 - Oct 31, 2016 at 08:22 AM
R2D2_WD
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 - Nov 7, 2016 at 05:24 AM
Hi guys,

i tried all type of ways and non of them work for me.

my case is i got 500gb and it shown left 31gb so problem is there's no files inside my portable hard disk. Where all files gone to ? :(

shown 31GB capacity instead of 500GB and free space 31GB

Need help from you guys .. i being wondering what's went wrong on it.

Thanks and Regards
Sean

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R2D2_WD
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Nov 1, 2016 at 05:11 AM
Hi Sean_Ang,

So right now the capacity is occupied but you can’t see the files inside? Could you please tell us what troubleshooting steps you have tried?
I would suggest you to test the drive on another PC and with another USB cable. Open the Folder Option and confirm that there are no hidden files or folders. After that, run the Command Prompt as an Administrator and type the following command:
attrib -h -r -s /s /d g:\*.*

Replace the g with the drive’s letter.
If you have already tried those steps, you should connect the drive to a Linux PC or try using a Linux Live CD. No installation is needed. You should burn a bootable USB drive and load Linux from it. If the files are still not visible, go back to Windows and search for a data recovery tool. I leave you some suggestions in the link below:
https://ccm.net/downloads/tools/file-management/

Hope this helps

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Sean_Ang
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Nov 4, 2016 at 12:06 AM
Hi R2D2,

i consult with seagate hotline and follow what they ask me to do on things like Disk Management to check on my driver and i found out the rest of 433.76GB is unallocated instead of 500GB which mean files is corrupted and damage.. another way is using recovery software to retrieved it if still able to but most of the files is damage unable to open at all.

So upset
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R2D2_WD
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Nov 4, 2016 at 07:22 AM
What options do you get when you right click that unallocated space? If you have tried with some data recovery tools and the data cannot be recovered, maybe you should try with other software. If the data inside is really important, seek assistance from a Data recovery company. They may use different recovery methods providing good chances of success. Have you tried using a Linux Live CD?
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Sean_Ang
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Nov 4, 2016 at 10:16 AM
option if right click on unallocated space ( New Simple Volume / Properties & help highlighted )

So far i try the best is ( RecoverMyFiles V5.2.1(1964) ) it can see all my photos and files on preview but it need to pay for it if i wan it back :( .. search for crack serial key none of them working
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R2D2_WD
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Nov 7, 2016 at 05:24 AM
So, no luck with the Linux OS? It is a good sign that some of your data is visible when using data recovery software. Unfortunately, I am not really familiar with that tool but most of the trial/free versions have limited functionality. If your data is really important, my advice is to get a full version of a software or consult a data recovery company in order to know their price/chance to recover ratio.
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