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External Hard Drive

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ljoubert Posts 1 Registration date Wednesday November 16, 2016 Status Member Last seen November 16, 2016 - Nov 16, 2016 at 01:48 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Nov 16, 2016 at 02:31 AM
My external hard drive does not show on my computer, it is a WIN 7 32-bit OS. I have tried the list volume in the Diskpart, it does not show on the list of volumes.
How do I recover the data inside, I need to use it urgently
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Nov 16, 2016 at 02:31 AM
Hi ljoubert,

Please open Device Manager and check if the drive is listed there, under USB devices. If it is, uninstall the drive, restart the PC and plug the drive back in. I strongly recommend you to test the drive on another PC and with another USB cable.
Unfortunately, if the drive is not listed in Command Prompt, Disk Management and Device Manager, there may be a serious connectivity issue. In that case, if you really need the data, you should consult a data recovery company.
Data recovery software may help you if the drive is recognized by the PC but is not accessible. In that case, check the link below for some suggestions:
https://ccm.net/downloads/tools/file-management/

Hope this helps

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