dell inspiron 15-3531 turns off and wont turn on unless I remove Closed

Question

Hello,  my name is Robert and i bought a dell inspiron 15-3531 about a year and a half ago and it worked great for the first year but then it started doing this thing where it powers on and will stay on for a hour at most and then turn off and wont turn on till i remove the battery and charger then it'll do the same thing 


Configuration: Windows / Chrome 54.0.2840.99

ac3mark · Answer

When you use it, do you use it on a flat surface?  Not a blanket, or a pillow, or bed, but a flat surface that AIR can circulate under it?  It sounds like classic case of overheating!

Ambucias · Answer

Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck

ac3mark · Answer

You may think that, but it can't  It is shutting off for a reason!  Put it on a HARD surface, like a table top, or if you have to have it in bed, then put a hard surface under it!

Dell inspiron 15-3531 turns off and wont turn on unless I remove

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