Having trouble accessing my WD Passport
Closed
lilxcherry
R2D2_WD
- Posts
- 1
- Registration date
- Monday November 28, 2016
- Status
- Member
- Last seen
- November 28, 2016
R2D2_WD
- Posts
- 3606
- Registration date
- Monday September 1, 2014
- Status
- Member
- Last seen
- February 20, 2017
Related:
- Having trouble accessing my WD Passport
- Cannot access my wd passport external hard drive - Forum - Hard Drive/SSD
- Wd passport not accessible - Forum - Hard Drive/SSD
- How to unlock wd passport - Guide
- Wd passport light on but not working ✓ - Forum - Hard Drive/SSD
- Wd passport not showing up in file explorer ✓ - Forum - Hard Drive/SSD
1 reply
R2D2_WD
Nov 29, 2016 at 04:19 AM
- Posts
- 3606
- Registration date
- Monday September 1, 2014
- Status
- Member
- Last seen
- February 20, 2017
Nov 29, 2016 at 04:19 AM
Hi lilxcherry,
I am sorry for any inconveniency caused by your WD drive. I strongly recommend you to test it on another PC and with another USB cable. This way we will have some more information if this is an OS issue or a drive problem. If the drive is working fine on another PC, open your PC’s Device Manager and uninstall the My Passport and the USB hubs. Restart the PC and connect the My Passport drive. Do you see a driver installation process? Please run the Command Prompt as an Administrator and type the following commands:
Diskpart
List Disk
Is the drive listed there?
Hope this helps
I am sorry for any inconveniency caused by your WD drive. I strongly recommend you to test it on another PC and with another USB cable. This way we will have some more information if this is an OS issue or a drive problem. If the drive is working fine on another PC, open your PC’s Device Manager and uninstall the My Passport and the USB hubs. Restart the PC and connect the My Passport drive. Do you see a driver installation process? Please run the Command Prompt as an Administrator and type the following commands:
Diskpart
List Disk
Is the drive listed there?
Hope this helps