Hp laptop on starting only shows wallpaper, no icons or startup

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Satish Kohli - Updated by Ambucias on 21/12/16 at 10:18 AM
 Blocked Profile - Dec 21, 2016 at 04:41 PM
Hello,
Mob: removed by moderator

The hp laptop on starting only shows wallpaper, no icons or startup menu. The keyboard is also non-functional.

1 reply

Blocked Profile
Dec 21, 2016 at 04:41 PM
So, if you press the NUMLOCK key, it doesnt respond with a light? If that is the case, then it is hung and you need a technician.

If it does respond, then hit CNTRL-ALT-DELETE and start task manager. In bottom of window, there is a NEW task. Press that and TYPE EXPLORER and
hit enter. Let us know if the Icons load. If they do, then restart in safe mode, or get a CMD prompt and type MFC /SCANNOW.

Let us know!
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