My Acer Aspire E15 is completely stuck [Closed]

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My Acer Aspire E15 is completely stuck [Closed]

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alitt

Posts: 1
Registration date: Friday May 12, 2017
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Last seen: May 12, 2017

- May 12, 2017 at 12:51 PM
xpcman

Posts: 19532
Registration date: Wednesday October 8, 2008
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Last seen: June 15, 2019

- May 18, 2017 at 07:56 PM

I have an acer Aspire E15 and it got stuck. The wifi symbol first disappeared then when I restarted it got stuck. I have tried booting it to no avail. When it starts with the "acer explore beyond limits" caption, it rotates for only a short time and then stops with only one dot and hangs forever. Please help!!! I bought it with Windows 8.1 installed on it and I updated to Windows 10 about a year ago. Last September, Windows 10 was updated to the 1607 version.

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xpcman · Answer 1 · 2017-05-18T19:56:52-0400

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xpcman

Posts: 19532
Registration date: Wednesday October 8, 2008
Status: Contributor
Last seen: June 15, 2019

1,711
May 18, 2017 at 07:56 PM

It's possible the hard drive or motherboard has failed. Only a PC Tech with physical access the hardware can diagnose the problem.

Good Luck

My Acer Aspire E15 is completely stuck [Closed]

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