WD external hard drive not recognized

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zenithred Posts 1 Registration date Friday May 26, 2017 Status Member Last seen May 26, 2017 - Updated on May 26, 2017 at 05:41 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 26, 2017 at 05:41 PM
Hi, I have just purchased a second hand WD 1tb external hard drive. I plugged it into the power and into my laptop but it doesn't show up. I have windows 10 O/S. Hope someone is able to help.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
May 26, 2017 at 05:41 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
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